Foster Care Program Coordinator - Columbia, SC at Growing Hope

Columbia, South Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Jul, 26

Salary

57000.0

Posted On

23 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Program coordination, Administrative support, Documentation management, Workflow optimization, Data analysis, Communication, Foster care support, Recruitment, Community engagement, Policy interpretation, Technical writing, Time management, Interpersonal skills, Problem solving, Attention to detail, Office software

Industry

Food Production

Description

Description Position Summary The Program Coordinator, Foster Parent Support and Operations helps keep program operations organized, responsive, and consistent in support of foster parents, staff, and children served. This position plays a central coordination role across program administration, practice guidance, quality improvement, communication, and recruitment support. The Coordinator assists with treatment planning and service documentation workflows, supports internal tracking and authorization processes, develops practical tools and guidance for caregivers and staff, helps respond to routine operational questions, and supports foster parent recruitment and engagement efforts. This role is designed for someone who is highly organized, detail-oriented, solutions-focused, and able to translate program expectations into clear, usable systems and supports. This position is especially important in a growing program environment, where strong infrastructure, timely communication, consistent workflows, and caregiver support are essential to quality service delivery and placement stability. Why This Role Matters As foster parent and placement capacity grows, programs need more than goodwill and responsiveness. They need reliable systems, clear tools, coordinated follow-through, and consistent support for both staff and caregivers. This role helps strengthen that foundation by: Supporting timely and organized case planning and service documentation Improving consistency in workflows, templates, and practice guidance Helping staff and foster parents get answers and support more quickly Identifying patterns and recurring needs that can inform training and quality improvement Supporting recruitment and community engagement efforts that expand program visibility and caregiver interest Helping the program scale in a thoughtful way while maintaining quality, clarity, and responsiveness Key Responsibilities: Program Coordination and Administrative Support Assist with coordination of key case planning and service documentation, including support with IPOC development, collection of required forms, and tracking of service authorization needs Assist with maintaining internal tracking tools related to treatment planning, assessments, and service authorization status Provide administrative support for program processes, workflows, and cross-team coordination Help maintain organized files, trackers, templates, and shared resources to support program efficiency and compliance Support follow-up on routine documentation and workflow needs to help ensure timely completion of required tasks Provide back-up support for placement coordination as needed Perform other duties as assigned Practice Guidance and Program Infrastructure Draft practice guides, one-pagers, checklists, and reference tools for foster parents and Family Support Specialists Help translate policy, contract, and program expectations into user-friendly guidance for staff and caregivers Assist in building standardized workflows, templates, and tools to improve consistency across the program Support the development and maintenance of practical operational resources that reduce confusion and strengthen follow-through Help identify opportunities to simplify and streamline recurring program processes Quality Improvement and Data Support Pull and review data for trends, recurring needs, and opportunities for improvement Assist with tracking patterns related to caregiver questions, service needs, case concerns, and workflow barriers Identify themes that can inform guidance, training, quality improvement efforts, and operational adjustments Support basic reporting and internal monitoring related to program operations, caregiver support, and service coordination Help ensure data and tracking tools remain current, accurate, and useful for decision-making Staff and Foster Parent Support Serve as an initial point of coordination for routine questions and operational concerns from staff and foster parents Triage non-emergent concerns and route matters to the appropriate staff member Help ensure caregivers and staff receive timely follow-up, clear communication, and appropriate next steps Serve as the on-call staff member when needed, consistent with agency expectations and coverage structure Research and assist in maintaining a calendar of events and a resource library available to foster families Support day-to-day responsiveness in ways that strengthen caregiver engagement and staff coordination Communication and Training Support Draft recurring caregiver and staff communications, including newsletters, reminders, educational content, and resource highlights Develop draft knowledge check questions and educational materials for foster parents and Family Support Specialists Help prepare content for staff development, caregiver education, and broader program communication efforts Support the creation of clear, accessible, and practical materials that reinforce program expectations and caregiver confidence Assist with organizing communication content, schedules, and resource dissemination Recruitment and Community Engagement Represent the program at selected recruitment and community engagement events Support foster parent recruitment efforts through event participation, preparation of materials, and follow-up coordination as assigned Assist with development of recruitment materials and public-facing informational resources Help identify and organize outreach opportunities that support foster parent recruitment and program visibility Support relationship-building efforts that increase community awareness of the program and its mission Other Perform all other duties as assigned to support the mission and success of the agency. Requirements Qualifications Bachelor’s degree in human services, social work, healthcare administration, public administration, education, communications, or a related field preferred Relevant professional experience in child welfare, foster care, behavioral health, healthcare administration, human services, program coordination, or operations may be considered in place of formal education Experience with administrative coordination, documentation tracking, workflow support, or program operations preferred Experience drafting practical written materials such as guides, checklists, newsletters, or training supports preferred Experience working with foster parents, caregivers, staff teams, or family-serving systems preferred Knowledge, Skills, and Abilities Strong organizational skills with the ability to track multiple workflows and follow through consistently Strong written communication skills, including the ability to draft clear, user-friendly guidance and communication materials Ability to interpret policies, expectations, and operational needs and translate them into practical tools and processes Ability to review data, recognize patterns, and identify opportunities for improvement Strong interpersonal skills and ability to communicate professionally with foster parents, staff, and community partners Ability to triage routine concerns appropriately and maintain sound judgment about when to escalate issues Ability to maintain confidentiality and handle sensitive information with discretion Comfort using spreadsheets, shared drives, tracking tools, and common office software Ability to work independently while also coordinating effectively across teams Ability to represent the program professionally in community and recruitment settings

Responsibilities

The Program Coordinator manages foster care operations by streamlining workflows, maintaining documentation, and providing administrative support to staff and caregivers. They also assist with recruitment efforts, data tracking, and the development of practical resources to ensure program quality and stability.