Founding Customer Success Lead at Assort Health

San Francisco, California, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Jan, 26

Salary

0.0

Posted On

07 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

People Management, Customer Success, Account Management, System Building, Process Design, Communication, Problem Solving, Healthcare Experience

Industry

technology;Information and Internet

Description

Our mission is to make exceptional healthcare accessible anytime, anywhere, for everyone. Assort is led by Jon (Founder of Shimmer, former UCSF med student, AI researcher at Stanford) and Jeff (ex-Facebook, first engineer at Cameo, former Head of Product Engineering at Athelas/Commure). In 2023, we became the first agentic AI to answer patient calls. Since then, we've powered tens of millions of patient interactions, helping health organizations and patients provide better access to care. We're growing fast with millions in ARR every month. We're well-funded and backed by Quiet Capital, First Round, Chemistry, and strategic angels from Flatiron, Athena Health, Mercury, and PathAI. Join us to build Assort OS — a customizable fleet of genAI agents transforming patient-provider interactions. The Role We’re hiring our Founding Customer Success Lead to build and scale the systems that keep our customers thriving. You’ll be the bridge between our users and our product — leading a small but mighty team, designing the playbooks and tools that make our customers obsessed with Assort, and shaping how Customer Success works as we scale 3x. What You’ll Do Build the foundation for Customer Success at Assort Health — hire, train, and lead the early CS team members from 0→1. Measure what matters — partner cross-functionally with Agent Product & Engineering to track adoption, retention, and outcomes to continually raise the bar. Translate feedback into action — collaborate closely with Product, Engineering, and Operations to ensure customer insights shape everything from early project scoping to full adoption and value realization. Create scalable systems — design data-driven processes, playbooks, and tooling for efficient and exceptional implementations. Be the face of Assort — build deep relationships with clinic operators and partners who rely on us every day. What You Bring 2+ years of people management experience — you know how to grow and motivate a team. 2+ years in Customer Success or Account Management. A builder’s mindset — you’ve set up systems, processes, or teams from scratch. You thrive in fast-moving, ambiguous environments and turn chaos into structure. Strong communicator and empathetic problem solver. Bonus: Experience in healthcare or working with clinical customers. How We Work & What We Value We have published our operating principles "Raising the BAARS in Healthcare" on our blog - they describe how we work at Assort. They cover how we aim to run projects, spend time and make decisions. Specifically: Back to basics Accessibility for all Always accountable Relentless resilience Ship fast, ship often

Responsibilities

The Founding Customer Success Lead will build and scale the systems that keep customers thriving, acting as a bridge between users and the product. This role involves leading a team, designing playbooks, and ensuring customer insights shape product development.