Founding Customer Success Manager at Virio

San Francisco, California, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Feb, 26

Salary

300000.0

Posted On

20 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Success, Account Management, B2B Marketing, GTM Strategy, Relationship Management, Revenue Growth, Project Management, Strategic Engagement, Onboarding, Renewals, Expansion, Agency Experience, Tech Fluency, ACV Management, Startup Experience, AI-Powered Tools

Industry

Description

Founding Customer Success Manager Location: San Francisco Compensation: $180k - $300K TC Virio is building the next-generation B2B GTM stack. If you’re not sure what that means, that’s okay. All you need to know is that we went from 0 to $500k ARR in 90 days while in stealth and are assembling a team of all-stars. We are now gearing up to break records and go from $1M - $100M in less than a year. We are not building a typical account management team. We’re looking for high-agency operators who know how to manage deep, strategic relationships and drive revenue growth — in a fast-changing, high-chaos startup environment. What You’ll Do Own a book of 10–20 high-value accounts, ACVs ranging from $60K to $500K+. Build trusted relationships with CROs, CMOs, marketing/GTM leaders, and founders — not generic CSM relationships. Drive multi-seat expansion and renewal conversations tactically Run onboarding, adoption, and ongoing strategic engagement – drive visible customer value. Use a 1–1.5% relationship budget per account creatively – Warriors games, ski trips, offsites, dinners – you know how to time these plays to maximize revenue outcomes (renewals/expansions). Partner with Product and GTM teams to drive customer success and product-market fit. Help build the expansion and renewal playbook as we scale from $1M → $100M. Who You Are Scrappy and execution-oriented – You put your head down and get things done. Comfortable with real startup chaos – Not “big company fake chaos.” You know how to move in environments with no process, shifting priorities, and high expectations. Agency background is a major plus – You’ve managed enterprise clients at a marketing agency. You know how to present strategy, manage executive relationships, and sell value. Strategically fluent in B2B marketing & GTM – You understand ABM, marketing funnels, CAC/LTV, sales processes — and you can have real conversations with CMOs and founders about them. Tech/startup fluent – You can talk about Series A fundraising, GTM strategy, CAC, LTV, founder dynamics – you know the culture and how to navigate it. You will not survive here if you can’t speak this language fluently. ACV fluent – You have managed $100K–$500K+ ACV accounts and understand the cadence and expectations of large-scale relationship management. Project manager at heart – You can juggle 10+ complex relationships without dropping the ball. Competence over years – We don’t care how many years you’ve been in a seat. We care whether you actually know your craft and can operate at the highest level. Tailored Experience – Have experience in LinkedIn and/or Video content Bonus Points Experience expanding initial clients to multi-seat and enterprise-scale deals. Experience managing renewal cycles with CMO/VP-level buyers. Experience managing AM/CS playbooks in fast-scaling tech startups. Experience with AI-powered GTM tools. Why Join Virio? Founding seat → You will help define how AMs operate in an AI-first GTM company scaling to $100M. Elite peer group → The team moves fast, expects high output, and rewards competence. Massive career leverage → Success here will put you on a path to lead AM/CS and drive millions in ARR. Real impact → You will directly influence Virio’s success and revenue growth. Top-Shelf Benefits: 100% paid medical, dental, and vision + 401(k) match + $1,000/month wellness & meals stipend. We take care of our people

Responsibilities

Own a book of 10–20 high-value accounts and build trusted relationships with key stakeholders. Drive multi-seat expansion and renewal conversations while ensuring customer value through onboarding and ongoing engagement.