Founding Customer Success Manager at Virio

San Francisco, California, United States -

Full Time

Start Date

Immediate

Expiry Date

17 May, 26

Salary

250000.0

Posted On

16 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Account Management, Executive Presence, Communication, B2B Marketing Fluency, Go-to-market Fundamentals, Operational Organization, Execution Ownership, Customer Success Playbook Development, Onboarding, Adoption Strategy, Renewal Management, Expansion Management, Product Feedback Surfacing, Relationship Building

Industry

technology;Information and Media

Description

Founding Customer Success Manager (CSM) Location: San Francisco (in-person, in-office, full-time ONLY) Compensation: $170K–$250K total annual compensation About Virio Virio is building the next-generation B2B GTM stack - an AI-powered content engine that turns executive thought leadership into a pipeline at scale. We help the fastest-growing B2B companies go to market through executive-led content that drives revenue, not vanity metrics. Virio is not a content agency. We're backed by investors and operators from LinkedIn, YouTube, HubSpot, Rippling, and Google. We’ve built a repeatable system for turning founder-led content into meetings, pipeline, and brand power. We are building GTM infrastructure that behaves like a high-output operator, combining strategy, execution, and systems thinking. Having added $1M in ARR within the last 30 days, our recruiting team is moving quickly to hire the talent we need to continue our momentum. We are now looking for a Founding Customer Success Manager to help define and scale Virio’s customer success motion. What You’ll Do Own a portfolio of high-value SaaS customers with ACVs ranging from $60K to $500K and above Build trusted, executive-level relationships with founders, CMOs, CROs, and GTM leaders Lead onboarding, adoption, and ongoing strategic engagement to drive clear customer value Support renewals and expansions in close partnership with leadership Act as the connective tissue between customers, Product, and GTM, surfacing insights that shape roadmap and positioning Manage complex, fast-moving accounts without heavy process or hand-holding Help refine and scale Virio’s Customer Success playbook as the company grows Ensure customers see consistent progress, outcomes, and ROI What Makes You a Great Fit Mid-market to enterprise account management – Experience managing complex B2B accounts across mid-market to enterprise segments Executive presence & communication – Strong, credible communication skills with the ability to engage senior executives Unstructured environment comfort – Comfortable operating effectively in fast-moving, lightly structured environments B2B marketing & GTM fluency – Strategic understanding of B2B marketing and go-to-market fundamentals Operational organization – Highly organized and detail-oriented with consistent follow-through Execution-first ownership – Bias toward action with strong ownership over outcomes Craft-first mindset – Prioritizes quality of execution and operating excellence over years of tenure Traits That Thrive at Virio High agency & proactivity – Takes initiative and moves forward without waiting for perfect process Startup intensity comfort – Comfortable operating amid real startup chaos and pace Executive calm & credibility – Calm, clear, and trusted in interactions with senior executives Low ego & accountability – Takes full ownership and accountability for outcomes Customer impact motivation – Driven by customer outcomes and long-term relationship building Benefits Competitive total compensation aligned to impact and ownership Meaningful equity upside as part of the founding team, core to the operating philosophy for Virio 100 percent paid medical, dental, and vision insurance 401(k) plan Monthly wellness and meals stipend ($1k) Relocation support for San Francisco Company-wide annual off-sites Direct access to founders and leadership High ownership, high trust, and fast career progression alongside world-class client partners In-person culture with deep collaboration and shared standards This is a full-time, on-site role based in San Francisco. We do not offer hybrid or remote positions.

Responsibilities

The Founding Customer Success Manager will own a portfolio of high-value SaaS customers, building executive-level relationships to drive adoption and clear customer value. This role involves leading onboarding, supporting renewals/expansions, and acting as the connective tissue between customers, Product, and GTM teams.