To our tight team of around 50 people based in Stockholm, Crete and the UK, we're now looking for an ambitious and versatile customer support specialist to become the very first member of our UK customer operations team.

This is a founding role. You won't be joining an established support desk — you'll be building it. But you won't be doing it alone. You'll have the support and experience of our well-established Customer Service team in Sweden and the rest of your colleagues in the UK, while having the freedom to shape what works best for our UK customers and market.

You have the opportunity to set the tone for what customer support looks like in the UK, and to build the processes, templates and judgement calls that a future UK team will inherit and grow from. We want you to be AI-first from day one — comfortable using AI tools to draft and triage responses, speed up manual reviews, and build your own lightweight automations, rather than doing everything by hand.

We believe that you're a self-motivated, versatile people-person who's a real doer, and you're likely keen on learning new things — because in this role, you'll genuinely need to learn a bit of everything. As an ambitious individual, we think you'll appreciate the opportunity to grow alongside the rest of the team, the business, and within your own remit. You enjoy talking to customers and you'll look to create sustainable processes across service, collections and onboarding to serve them effectively.

• Likewise, a solution-oriented mindset with a proactive approach is a must. You're calm under pressure and can make others listen, but also have that approach that makes the customer feel relaxed enough to talk to you. You're also not afraid of using new digital tools.

Some of the benefits of working as our first UK Customer Support Specialist are:

→ Being part of a proven, well-loved company that has a fantastic reputation with its customers.

→ Join a group of like-minded people who love creating great customer experiences.

→ Working at a company where respect for the customer saturates the entire business.

→ A genuinely broad, varied role — no two days are the same, and you'll build real expertise across service, collections and fraud.

→ An opportunity to grow your role together with the business, shaping the UK team as it grows around you.

→ Being a huge part in creating the best possible customer experience at Fairlo in the UK, in line with our reputation for fairness.

Role details

As the first point of contact for UK customers, you'll cover two areas:

Customer service

→ Be our person on the front lines in the UK, representing our aspiration for mutual respect and simplicity in communication.

→ Own the end-to-end customer experience — answering questions, resolving issues, and making sure every interaction reflects our vision of a flexible and transparent financial company.

→ Build the customer service structure, templates and processes for the UK from the ground up, since you'll be the first person doing this work here.

• → Keep a constant ear to the ground and feed back what customers are saying about Fairlo to the wider business.