Founding Operations Lead at Coastal

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

14 Sep, 26

Salary

110000.0

Posted On

16 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operations Management, AI Automation, CRM Management, Product Analytics, Customer Onboarding, Vendor Management, Finance Operations, Written Communication, Account Management, Strategic Planning

Industry

Staffing and Recruiting

Description

📍 Melbourne | Hybrid - Carlton office ~2 days per week Own the operational backbone of a fast-moving HR tech startup. Real scope, real equity, mid-July launch incoming. SeenCulture is a feedback platform that helps leaders understand how they are actually experienced by the people they work with - not through a performance review or a personality test, but through candid, de-identified perspectives that surface hidden strengths and real perception gaps. Think Moneyball for work teams. Techstars Sydney 2023. A$1.5M raised. Customers include Atlassian and Culture Amp. A new product release is in build and a mid-July launch is the target. The team is small and moving fast. This is the hire that builds the operational layer the next phase of growth needs. The role SeenCulture has traction, a product in build, and a PLG motion being activated. What it does not yet have is someone who owns operations end-to-end. That is this role. You will own the customer pipeline from handoff to onboarded account. You will build the internal context layer so decisions do not disappear into Slack. You will bring the CRM and product analytics into one unified system built with AI. You will build and run the operating rhythm of a company growing faster than its current infrastructure. This is not a support function. You are building a function from scratch - with real scope, founder-level access, and equity to match the moment. The AI-native part is not optional. You build with Claude and automation tools by default. That is how this role works at the pace it needs to. What you'll do Own customer operations from pipeline handoff to onboarded account - proposals, contracts, onboarding, and ongoing account management Build and maintain the internal context layer: decisions made, directions taken, reasoning captured and findable Bring CRM and product analytics into one unified system built with AI Partner with Simon (fractional Growth and Product Lead) on feedback loops, UAT, and release coordination Run the back-of-house: tooling, vendor management, finance ops, contracts admin Build the operating rhythm that holds pace without creating new bottlenecks What we're looking for At least a year in an early-stage startup in an operational or generalist role - in the current AI environment, not three years ago AI-native by default: you build with Claude and automation tools, you know what a Skill is, and you can deploy one without being shown how Strong written communication - you edit your own work and do not need things repeated Low ego. You care about the work, not about being seen to do it Comfortable holding context across fast-moving, messy systems Commercially curious - you understand customers and what makes a startup grow What's on offer $90,000 - $110,000 base + 12% superannuation ESOP - 4-year vesting, 1-year cliff. Early-stage equity at a moment when it actually matters Hybrid working from Carlton with Nikki (and Bella) ~2 days per week, flexible otherwise Real scope to grow into a senior functional role as SeenCulture scales - shaped by where your strengths sit Mid-July product launch - you would be building this from the inside 👉 Apply now - Shine a light on untapped potential. Not this role, but already working in Australian startups or scaleups? Join The Startup Shortlist - our gated community for operators with more than a year in the ecosystem. Members get: First in line for Kairos roles - you don't apply, you get considered A cash referral program - invite operators you rate, earn when they're placed A live compensation benchmark tool, built from Australian startup data A private Slack channel with vetted operators across founders, product, growth, ops and engineering We're still building. Salary sessions, AMAs and more are on the way. Members shape what comes next. 👉 Join The Startup Shortlist

Responsibilities

Build and own the end-to-end operational backbone of an HR tech startup, managing the customer pipeline from handoff to onboarding. Establish the company's operating rhythm, internal context layer, and unified AI-driven CRM and analytics systems.