Founding Site Reliability Engineer at Assort Health

San Francisco, California, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Jan, 26

Salary

0.0

Posted On

18 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Site Reliability Engineering, Cloud Infrastructure, Observability Stacks, Kubernetes, Infrastructure-as-Code, CI/CD Pipelines, Deployment Strategies, Performance Tuning, Capacity Planning, Automation, Incident Management, Networking, Autoscaling, Security, Compliance, Voice Infrastructure

Industry

technology;Information and Internet

Description

Our mission is to make exceptional healthcare accessible anytime, anywhere, for everyone. At Assort Health, we believe healthcare should feel effortless and connected — quick answers, clear communication, and seamless access to care. That’s why we’re building a new foundation for how patients and providers connect, driven by AI, built to embrace the complexities of healthcare, and tailored to each provider’s unique needs. Assort is the most comprehensive patient experience platform powered by specialty-specific agentic AI. Assort’s omnichannel AI agents seamlessly integrate with EHR/PMS and complicated provider preferences to eliminate lengthy hold times and inefficiencies that stand in the way of patients getting the care they need. Since launching in 2023, Assort has managed over 45M+ patient interactions, slashing average hold times from 11 minutes to 1 minute. Our platform now handles calls for thousands of providers with 98%+ resolution rates and 99% scheduling accuracy. Patient satisfaction averages 4.4/5, and we’ve achieved 11× revenue growth since Q4 2024. We’re scaling rapidly and expanding adoption across the entire healthcare industry. What You’ll Do You’ll be the go-to expert for keeping our systems fast, stable, and resilient. While your primary mission is reliability, you’ll also help shape the infrastructure, CI/CD, and tooling that enable the team to move faster and safer. Your scope may include: Define, own, and improve SLIs / SLOs / error budgets — set measurable targets around availability, latency, and error rates, and drive toward achieving them Build and maintain observability across the stack (metrics, logging, tracing, dashboards, alerts, anomaly detection) and lead incident management — coordinating responses, improving runbooks and postmortems, automating with AI tools, and collaborating with partners like Deepgram, Cartesia, GCP, and EHRs to ensure capacity Reduce operational toil by automating repetitive tasks and building self-healing systems and remediation workflows Improve deployment safety through canary or blue/green rollouts, automated rollbacks, chaos experiments, and deployment guardrails Contribute to infrastructure work: IaC, cloud architecture, networking, autoscaling, and related systems Ensure reliability across services, databases, caches, queues, third-party integrations, and networks Drive capacity planning, performance tuning, and cost optimization Mentor others on reliability best practices and champion a reliability mindset across engineering Experience & Background 3+ years focused on reliability, SRE, or production infrastructure Hands-on experience running production systems in startups or growth-stage companies (not just large enterprises) Comfortable balancing firefighting with strategic reliability improvements Technical Must-haves: Cloud infrastructure experience (GCP preferred; AWS or Azure fine) Implemented or maintained observability stacks (Datadog, Prometheus, Grafana, Honeycomb, OpenTelemetry, Sentry, PagerDuty) Can code and automate Comfortable with Kubernetes Nice-to-haves: Infrastructure-as-code (Terraform strongly preferred) CI/CD pipelines and modern deployment strategies Early-stage/high-growth experience Exposure to security, compliance, or resilience architectures Voice infra experience (Twilio, etc.) Why This Role Matters You’ll build the reliability foundation — systems, culture, and practices — from the ground up You’ll work cross-functionally with product, engineering, and leadership to influence priorities and tradeoffs You’ll see direct impact: fewer outages, faster incident resolution, and more confidence in launches Benefits & Perks for Assorties 💸 Competitive Compensation – Including salary and employee stock options so you share in our success. 📚 Lifelong Learning – Annual budget for professional development, plus training opportunities to help you grow. 💻 Office Setup Stipend – We’ll outfit your in-office workspace so comfy as it's productive. 🩺 Top-Tier Health Coverage – Medical, dental, and vision insurance, because your health comes first. 🏖 Unlimited PTO – We trust you to take the time you need to recharge and come back ready to crush it. 🥗 Meals & Snacks – Lunch, dinner, and snack breaks that fuel great ideas. 💪 Wellness Stipend – Your physical and mental well-being matters, and we’ve got a yearly stipend to prove it. 👵 401(k) – Let us help you plan for the future. We’ve got you covered. How We Work & What We Value Our team at Assort Health moves fast, stays focused, and is fueled by a desire to serve our customers and patients. Our company values guide how we work—they are present in how we show up, make decisions and work together to move our mission forward. We bring a Day One Drive, relentlessly striving to improve, keep a 5-Star Focus, as our customers are our lifeblood, always Answer the Call, remembering that ownership and accountability are paramount, and show up with One Pulse, because we are one team, with one rhythm and one result. Our team is growing and we are looking for motivated, hardworking, and passionate talent. If you want to make healthcare accessible for everyone, we’d love to hear from you!

Responsibilities

You will be responsible for ensuring the reliability of our systems while also shaping the infrastructure and tooling that enable faster and safer operations. Your role will involve defining SLIs/SLOs, building observability, and reducing operational toil through automation.