OUR STORY

In July 2019, Fourth joined forces with HotSchedules to become the global leader in end-to-end restaurant and hospitality management technology solutions. Together, the merged company now represents the world’s largest and only provider of end-to-end restaurant and hospitality management solutions for customers across the globe and of all sizes, from a single location or franchisee restaurant to a global restaurant or hotel chain. The combined company’s complete software-as-service (SaaS) solution suite including scheduling, time & attendance, applicant tracking, training, inventory management / procurement, HR / benefits and payroll services now serves customers in 120,000 locations worldwide and is supported by a dedicated, unified team across offices in the US, UK, Bulgaria, China, Australia, and UAE.
Interested in joining our smart, fun, and talented team?

POSITION OVERVIEW

We are seeking a Commercial Insights Analyst to support our Revenue Operations function with deep, actionable insights that enhance sales effectiveness, marketing performance, and go-to-market success across customer segments. This role is ideal for someone who loves working with data to uncover trends in productivity, efficiency, deal velocity, and segment performance—and who can partner with cross-functional teams to turn those findings into strategic initiatives.

REQUIRED QUALIFICATIONS

• Bachelor’s degree in Business, Economics, Statistics, Finance, or a related field.
• 5+ years of experience in Sales Operations, Revenue Operations, Commercial Analysis, or Business Intelligence—ideally within a SaaS or software company.
• Strong analytical skills with experience working in Salesforce, Excel, and Power BI.
• Deep understanding of B2B sales/marketing funnels, pipeline management, and sales KPIs.
• Proven ability to synthesize complex data into actionable insights for sales leadership.
• Excellent communication and presentation skills.

PREFERRED EXPERIENCE AND/OR QUALIFICATIONS

• Experience working with data modeling tools
• Experience supporting sales teams in different segments (SMB, Mid-Market, Enterprise).
• Understanding of SaaS sales metrics (e.g., CAC, LTV, ARR, NRR).

• Analyze sales funnel performance to identify drivers of win/loss outcomes across geographies, segments, product lines, and sales motions.
• Deliver insightful reporting on sales effectiveness, conversion rates, pipeline health, and forecast accuracy to enable better decision-making.
• Support segmentation strategies by evaluating segment-level performance (e.g., SMB vs. mid-market vs. enterprise) and advising on tailored approaches.
• Build and maintain dashboards that track KPIs such as win rates, average deal size, cycle time, pipeline coverage, and rep productivity.
• Collaborate with sales leadership to optimize territory planning, quota setting, and sales process improvements.
• Develop reporting to evaluate marketing strategy effectiveness and identify the most efficient demand sources by segment.
• Support enablement initiatives by identifying training and coaching opportunities based on rep and team performance data.
• Conduct ad hoc deep dives on strategic questions such as pricing performance, discounting trends, churn reasons, and expansion opportunities.