We are seeking a proactive and detail-oriented Franchise Account Coordinator to support daily operations and relationship management with our minor franchise accounts. This role will be vital in ensuring our partners are well-supported and organized, contributing to the overall success of the Eyemazy franchise network.

QUALIFICATIONS:

• 1–3 years of experience in operations coordination, account support, or administrative roles
• Strong organizational and multitasking abilities
• Good communication and interpersonal skills
• Familiarity with CRM tools and cloud documentation systems
• Ability to work independently and collaboratively
  Job Type: Full-time
  Pay: AED3,000.00 - AED3,500.00 per month
  Application Deadline: 11/07/2025
  Expected Start Date: 28/07/202

KEY RESPONSIBILITIES:

• Hold monthly 1-on-1 virtual meetings with minor franchisees to monitor performance and address concerns
• Track and resolve daily support tickets and inquiries from franchise partners
• Collect, organize, and maintain critical documentation from franchisees
• Assist with onboarding and support for new franchise openings
• Manage and update franchisee dashboards for accuracy and visibility
• Coordinate and process franchisee payments for the first and second phases
• Maintain detailed records of partner interactions, tasks, and outcomes in CRM/HUB

SHARED CORE RESPONSIBILITIES (WITH SENIOR MANAGER):

• Drive revenue performance and meet KPIs in franchise sales and marketing
• Develop and maintain comprehensive Franchisee Briefs aligned with Eyemazy’s global SMART objectives
• Log all activities in the CRM/HUB system to ensure transparency and visibility
• Co-create strategic action plans with franchisees to support sustainable growth and engagement
• Collaborate on business planning to increase product penetration and profitability
• Educate and train franchisees on Eyemazy offerings, tools, and events to boost involvement
• Monitor partner performance and engagement levels; flag concerns promptly to leadership
• Build and maintain strong, trust-based relationships with franchise partners