DESCRIPTION

The Franchise Business Consultant is the primary point of contact between Big O and its franchisees. The primary purpose of this position is to assist franchisees in building successful, profitable businesses and increasing their value, and implementing growth and operational strategies that align with corporate growth and profitability goals by influencing franchisees to adopt complementary initiatives. It is essential that the Franchise Business Consultant is able to build and maintain relationships with franchisees in order to deepen the commitment of the franchisee to the brand, compliance, and overall growth.

QUALIFICATIONS

• Proven experience in retail business planning, franchise growth, and succession planning with a solid understanding of operational execution in retail.
• Outstanding track record of creating beneficial business partnerships, and collaborating with others in a team effort to achieve set goals.
• Excellent ability to think strategically, analyze individual businesses for performance, identify issues, evaluate options, prioritize efforts, and develop/implement appropriate actions for growth.
• Clear understanding of financial drivers of franchise business operations, market conditions, competitive landscape, and trends.
• Excellent communication and interpersonal skills with various audiences to influence behavior, resolve issues, and gain commitment. Have a high comfort level interacting with franchisees and corporate management.
• Behavior, resolve issues, and gain commitment. Have a high comfort level interacting with franchisees and corporate management.
• Solid ability to keep balance and objectivity while building rapport.
• Proven ability to plan, manage time, set targets, work independently, meet deadlines, and deliver results consistently.
• Preferred Experience: Five + years’ experience in management of retail tire and automotive service business. Multi-store and/or multi- state management experience a plus.
• Bilingual in Spanish /English is a plus.

JOB RESPONSIBILITIES

• Responsible for developing beneficial business relationships, getting buy-in with all franchises in zone, and creating an atmosphere of teamwork and collaboration for achieving clear targets, goals, and business plans.
• Conduct annual business reviews with assigned franchisees to establish goals around growth, profitability, and succession plans. When appropriate, assist franchises in implementing exit strategies.
• Analyze operational franchisee performance to identify areas of opportunity for increasing sales and profitability. Make recommendations for business and operational improvement and assist franchisees and their management teams in implementing new processes to achieve goals.
• Prioritize and focus efforts with advanced business judgment to create the most value and largest impact for the franchise group, and use early wins to influence others.

ADDITIONAL JOB RESPONSIBILITIES

• Ensure that the Big O Brand is protected and well represented by assigned franchisees in all respects in accordance with existing Big O polices and standards.
• Plan and conduct or assist with periodic regional meetings as required.
• Identify new store growth opportunities in assigned markets with existing franchisees, potential independent conversion candidates, and awareness of potential real estate opportunities.
• Understand the strengths and weaknesses of the advertising, marketing, and franchisee markets.
• Other duties as assigned.

Our values are the foundation of our work, how we interact with each other, and the strategies we employ to fulfill our purpose. These are the practices we use every day – in everything we do:

• Integrity - We act honestly because nothing is more important than our reputation.
• Teamwork - We are better together.
• People-Focused - We put people first – our Associates, customers, franchisees, and partners – and cultivate a respectful, collaborative, and inclusive culture, top to bottom, inside and out.
• Accountability - We own our actions and decisions; we do what we say we are going to do.
• Leave Everything Better - We innovate to improve everything we touch, and we take actions now to protect the future

TBC seeks team members who excel in demonstrating our critical competencies to drive organizational capability. In this spirit we view the following as mission critical for this role:

• Strategic Mindset: seeing ahead to future possibilities and translating them into breakthrough strategies.
• Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Cultivates Innovation: Creating new and better ways for the organization to be successful.
• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
• Customer Focus: Building strong customer relationships and delivering customer-centric solutions.
• Develops Talent: Developing people to meet both their career goals and the organization’s goals.
• Ensures Accountability: Holding self and others accountable to meet commitments.
• Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives.
• Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Instills Trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Change Management: effective Sponsorship, Change Agent and influencing skills. Adaptive, agile, flexible, open minded. Proven ability to build cross-functional commitment, lead, simplify and scale complex dynamic organizations through transformational change