Franchise Business Consultant

at  Joeys Seafood Restaurant

JOB TITLE: FRANCHISE BUSINESS CONSULTANT – JOEY’S SEAFOOD, JOEY’S FISH SHACK, STREATS

Job Overview: The Franchise Business Consultant is responsible for overseeing the operations of multiple franchisee-owned restaurant locations within a designated region. This role focuses on supporting and guiding franchisees to ensure their restaurants meet corporate standards for quality, profitability, marketing, and customer satisfaction. The Franchise Business Consultant also plays a key role in managing and executing special projects aimed at improving operational efficiency, increasing profitability, and driving brand growth across the region. The position serves as a liaison between the corporate office and franchisees, offering guidance on operational practices, marketing, business strategies, and ensuring compliance with brand standards.

QUALIFICATIONS:

• Education: Bachelor’s degree in Business Administration, Hospitality Management, Franchise Management, or a related field (preferred).
• Experience: 5+ years in multi-unit restaurant management, with at least 2-3 years in a regional or franchise management role.
• Skills: Strong leadership, communication, and relationship-building skills. Excellent business acumen and proficiency in budgeting, forecasting, and financial management.
• Knowledge: In-depth understanding of franchising, brand standards, and the restaurant industry. Familiarity with franchise agreements, operational procedures, and local regulations.
• Project Management: Ability to manage and execute special projects, with experience in cross-functional collaboration, strategic planning, and problem-solving.
• Travel: Ability to travel frequently within the region to visit franchise locations.

PHYSICAL REQUIREMENTS:

• Ability to stand for extended periods.
• Ability to lift up to 25 pounds.
• Ability to work in a fast-paced, high-pressure environment.
  Job Type: Full-time
  Pay: $65,000.00-$75,000.00 per year

Additional pay:

• Bonus pay

Benefits:

• Casual dress
• Dental care
• Extended health care
• Life insurance
• On-site parking
• Vision care

Schedule:

• Monday to Friday
• Weekends as needed

Work Location: In perso

• Franchisee Support & Relationship Management:
• Serve as the primary point of contact for franchisees within the region.
• Provide ongoing operational support, guidance, and coaching to franchise owners and their management teams.
• Foster strong, positive relationships with franchisees to drive long-term business success.
• Operational Oversight:
• Ensure franchise locations consistently meet brand standards for food quality, service, and overall customer experience.
• Monitor franchisee adherence to company policies, operational procedures, and brand guidelines.
• Conduct regular site visits and audits to assess restaurant operations, providing actionable feedback and recommendations for improvement.
• Training & Development:
• Work with franchisees to ensure proper training for new managers and staff, ensuring alignment with corporate standards.
• Develop and implement training programs to improve operational efficiency and customer service.
• Promote best practices across the region, sharing successful strategies and solutions among franchisees.
• Financial Management & Profitability:
• Help franchisees analyze and manage financial performance, including budgeting, forecasting, and controlling operational expenses.
• Review financials regularly to identify opportunities for increasing sales and profitability.
• Assist franchisees in setting and achieving financial targets, such as cost control, labor management, and sales growth.
• Customer Experience & Brand Consistency:
• Ensure high levels of customer satisfaction across all franchise locations by monitoring service quality and customer feedback.
• Implement corporate marketing initiatives and promotional activities at the franchise level, ensuring consistency with brand messaging.
• Handle customer complaints and resolve issues that arise in franchise locations, ensuring customer loyalty and brand integrity.
• Compliance & Standards Enforcement:
• Monitor franchisee compliance with health, safety, and sanitation regulations, as well as all relevant legal requirements.
• Conduct regular audits to ensure franchises adhere to local, state, and federal regulations, as well as brand policies.
• Ensure franchisees maintain proper inventory, equipment, and cleanliness standards, identifying areas for improvement.
• Reporting & Communication:
• Provide regular performance updates to senior corporate management, including financial performance, operational challenges, and franchisee success stories.
• Communicate corporate goals, initiatives, and changes to franchisees, ensuring alignment with corporate expectations.
• Strategic Growth & Market Expansion:
• Identify opportunities for growth and expansion within the region by analyzing market trends and customer demographics.
• Assist franchisees with identifying and developing new locations, as well as improving existing site performance.
• Provide strategic recommendations to help franchisees increase market share and attract new customers.
  o Assist franchise owners with the development of appropriate local store marketing programs to develop business.
  o Give Operational approval as appropriate for all marketing initiatives unique to individual restaurants.

o Suggest marketing ideas to the franchised marketing department based on field evaluations, competitive behavior, and franchisee suggestions.

• Franchisee Recruitment & Onboarding (if applicable):
• Assist in the recruitment of new franchisees by providing information on the franchise model, benefits, and operational expectations.
• Support the onboarding process for new franchisees to ensure smooth integration into the company’s system and culture.
• Special Projects & Initiatives:
• Lead or support special projects aimed at improving operational efficiency, enhancing the customer experience, or implementing new technologies or processes within franchise locations.
• Work collaboratively with corporate teams on initiatives such as new product rollouts, marketing campaigns, or technology upgrades.
• Assist in the development and execution of pilot programs or test projects, evaluating their success and providing feedback for broader rollout.
• Manage region-specific projects that align with corporate goals, ensuring timely completion and successful implementation.