DESCRIPTION

Own Your Future!
At ServiceMaster, we embrace a “Think Like An Owner” mindset that sets us apart. Here, passion sparks innovation, empowerment fuels decision-making, and accountability unites us in achieving impactful results. Are you ready to join a team where your work makes a difference, your ideas shape success, and you are empowered to take charge of your career? Let’s build something great— together!

What We Offer:

• Medical, Dental, and Vision start the first day of the month following your date of hire
• 401 (k) match
• 15 days paid time off and paid holidays, including 2 floating holidays
• Career growth and advancement

FRANCHISE BUSINESS CONSULTANT:

We are currently looking for a talented and dynamic Franchise Business Consultant to join our team. In this role, you’ll have the opportunity to drive franchisee sales and profit, coach for operational excellence, and enforce brand standards by providing high-level business consulting expertise and advice to a defined group of franchisees.

What you will do:

• Drive revenue growth by developing annual sales, marketing, and financial plans for each franchisee.
• Perform business evaluations.
• Track and facilitate progress by gathering and analyzing data, making recommendations, building commitment, and overcoming objections.
• Provide training and advise franchisees on evaluating and acting on financial analysis tools, such as profit and loss statements, balance sheets, cash flow reviews, financial key performance indicators, pricing strategies, etc.
• Identify business needs and opportunities to improve performance and growth by leveraging company operating systems or resources.
• Facilitate learning and sharing of best practices in a wide variety of formats, including group presentations and face-to-face training.
• Ensure full brand standards compliance with all products, equipment, tools, operating systems, processes, and initiatives to promote operational excellence and superior customer experiences.
• Provide action plans with timing to resolve any system noncompliance.
• Perform field audits for quality assurance.
• Assist Directors of Business Development (BDD) in managing regional initiatives and projects, providing coaching and guidance for other BDC IIs, providing owner support for escalated issues, gathering data, and reporting responsibilities, and assisting with market expansion and sales initiatives in assigned region.
• Act as lead for conventions and other events, including representing the brand, owning content, programming, and scheduling, and other logistics.
• Represent the business unit in franchise councils and take ownership of various responsibilities within the council.
• Serve as primary liaison for Franchisee renewals, collections, insurance, royalties, etc.
• Operate a motor vehicle when traveling to conduct field audits, site visits, etc.

What you will bring:

• Experience in project management, leadership, budgets, profit & loss, employee supervision, customer service, and conflict resolution required
• Sales experience in the service industry preferred
• Multi-unit franchise operations or strategic business planning experience preferred
• Valid, permanent driver’s license from state of residence and a clean driving record, defined as no DUI- related violations within the past 5 years and no more than three moving violations within the past three years, is required
• Business and financial acumen
• Strategic and innovative thinking skills
• Project management, organization, multi-tasking, and prioritization skills
• Coaching and influencing skills
• Executive presence with the ability to speak publicly (e.g. facilitation of workshops, training sessions, and large group settings)
• Proficiency in Microsoft Office applications (e.g. Word, Excel, PowerPoint)
• Ability to review financials and key metrics and determine a corrective course of action
• Ability and willingness to travel as needed for the business unit, including overnight
• Bachelor’s degree in business or related field or an equivalent combination of education and experience required; Master’s degree preferred
• 5+ years of experience in business operations management or related field required

• Drive revenue growth by developing annual sales, marketing, and financial plans for each franchisee.
• Perform business evaluations.
• Track and facilitate progress by gathering and analyzing data, making recommendations, building commitment, and overcoming objections.
• Provide training and advise franchisees on evaluating and acting on financial analysis tools, such as profit and loss statements, balance sheets, cash flow reviews, financial key performance indicators, pricing strategies, etc.
• Identify business needs and opportunities to improve performance and growth by leveraging company operating systems or resources.
• Facilitate learning and sharing of best practices in a wide variety of formats, including group presentations and face-to-face training.
• Ensure full brand standards compliance with all products, equipment, tools, operating systems, processes, and initiatives to promote operational excellence and superior customer experiences.
• Provide action plans with timing to resolve any system noncompliance.
• Perform field audits for quality assurance.
• Assist Directors of Business Development (BDD) in managing regional initiatives and projects, providing coaching and guidance for other BDC IIs, providing owner support for escalated issues, gathering data, and reporting responsibilities, and assisting with market expansion and sales initiatives in assigned region.
• Act as lead for conventions and other events, including representing the brand, owning content, programming, and scheduling, and other logistics.
• Represent the business unit in franchise councils and take ownership of various responsibilities within the council.
• Serve as primary liaison for Franchisee renewals, collections, insurance, royalties, etc.
• Operate a motor vehicle when traveling to conduct field audits, site visits, etc