REQUIRED EDUCATION, SKILLS, AND QUALIFICATIONS

To excel in this Business Development Manager role, you should demonstrate a strong desire for continuous self-improvement and personal growth, along with the following criteria. Candidates must meet the essential qualifications and possess at least one of the desirable elements:

DESIRABLE QUALIFICATIONS:

• Relevant tertiary qualifications in business, education, or a related field.
• Relevant business experience.
• Graduates with a passion for professional growth are encouraged to apply.

KNOWLEDGE AND SKILLS REQUIRED

This role demands a blend of technical skills, emotional intelligence, and a passion for learning. The successful candidate will demonstrate the following:

• Proactive Mindset: A solutions-focused approach with a “can-do” attitude.
• Interpersonal Excellence: Strong communication and interpersonal skills to engage with a diverse range of stakeholders.
• Emotional Intelligence: The ability to navigate complex situations and respond thoughtfully under pressure.
• Attention to Detail: Exceptional attention to detail, especially when handling multiple projects simultaneously.
• Self-Motivation: A driven, self-motivated attitude with the ability to work autonomously and achieve set objectives.
• Time Management: Excellent time management skills, capable of handling shifting priorities and tight deadlines effectively.
• Professionalism: Demonstrates a professional demeanour in all interactions and responsibilities.

• Advanced Skills:

• • Proficiency in Microsoft Office Suite.
• Strong administrative capabilities with a focus on accuracy and thoroughness.
• Advanced written and verbal communication skills.
• Initiative and Drive: Demonstrated initiative and motivation to pursue both personal and professional development, embracing opportunities for growth and self-improvement.
  This role offers an exciting opportunity for individuals passionate about business development, with a commitment to learning and growing within a fast-paced, dynamic environment.

KEY RESPONSIBILITIES & ACCOUNTABILITIES:

• Provide Strategic Support: Serve as the first point of contact for franchisees, offering guidance in areas such as business growth and development, marketing strategy, education initiatives, and software tools.
• Drive Franchise Performance: Collaborate with franchisees to monitor and improve compliance with business standards, ensuring all services meet quality and legislative requirements.
• Coach and Develop Franchisees: Provide coaching and mentorship to new and existing franchisees, encouraging continuous improvement and the adoption of best practices.
• Build Relationships: Cultivate strong, collaborative relationships across departments, stakeholders, and the franchise network to align efforts and share insights effectively.
• Feedback and Reporting: Attend regular head office meetings to provide updates and feedback on franchisee challenges, trends, and opportunities, ensuring transparent communication with key stakeholders.
• Deliver Training and Events: Lead training programs and workshops to enhance customer service, brand awareness, and franchisee capabilities. Take an active role in organising and delivering annual conferences, regional meetings, centre visits, and business development training sessions.
• Maximise Performance: Analyse franchise account data and deliver tailored strategies to optimise performance, achieving and surpassing KPIs.
• Marketing and Business Support: Provide franchisees with tools, guidance, and resources to execute effective marketing campaigns and drive local business growth.
• Cross-Division Collaboration: Work collaboratively with other divisions within the business to drive the best outcomes for the franchise network and ensure alignment with overall business goals.
• Global Collaboration: Work closely with the Global Franchise Services Team to ensure consistency in franchisee support, alignment with the brand vision, and the delivery of a unified strategy.
• Report to Leadership: Work closely with the Franchise Services Manager to align strategies and meet organisational objectives.

This role demands a blend of technical skills, emotional intelligence, and a passion for learning. The successful candidate will demonstrate the following:

• Proactive Mindset: A solutions-focused approach with a “can-do” attitude.
• Interpersonal Excellence: Strong communication and interpersonal skills to engage with a diverse range of stakeholders.
• Emotional Intelligence: The ability to navigate complex situations and respond thoughtfully under pressure.
• Attention to Detail: Exceptional attention to detail, especially when handling multiple projects simultaneously.
• Self-Motivation: A driven, self-motivated attitude with the ability to work autonomously and achieve set objectives.
• Time Management: Excellent time management skills, capable of handling shifting priorities and tight deadlines effectively.
• Professionalism: Demonstrates a professional demeanour in all interactions and responsibilities.
• Advanced Skills