City National Bank and Trust
Job Description: Loss Prevention Associate
Department: Loss Prevention
Status: Full Time

DESCRIPTION:

This is a full-time position responsible for minimizing the bank’s exposure to loss from fraudulent activity. This individual performs a variety of duties and assumes responsibility for monitoring and reviewing fraud items on customer accounts or received by the bank.

QUALIFICATIONS:

• Working knowledge of MS Windows/MS Office (Word, Excel, Outlook) with an aptitude for learning other systems
• Be self-motivated, ability to work independently or in a team, and handle change while being detail oriented
• Intermediate reasoning and communication skills
• Ability to abide by necessary state and federal regulations
• Maintain a high level of confidentiality and exercise independent judgment and analysis
• Be able to sit for extended periods of time with the ability to work in a cubicle environment

EDUCATION AND EXPERIENCE:

• High school degree or equivalent plus 1-year office/administrative experience; previous Fraud, Compliance or banking experience is highly preferred

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Constant use of computer screens
• Ability to operate a computer keyboard, use hand to finger, handle or feel, reach with hands and arms, and talk, see or hear
• Ability to sit for long periods of time
• Long periods of typing and repetitive motion
• Close vision and ability to adjust focus

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

RESPONSIBILITIES:

• Responds to and investigates all reports of external fraudulent activity to include: Visa, ATM, checks, loans and branch transactions.
• Provides assistance, supports and responds to questions and information needed by bank personnel regarding fraudulent activity.
• Assists with preparation of monthly reports.
• Tracks fraud and reports losses and recoveries monthly.
• Assists in daily monitoring of bank fraud detection systems and partner with other team members with respect to analyzing data and determining fraud trends and developing of fraud schemes.
• Provide consistent quality service to both internal and external customers to meet or exceed bank standards.
• Detect potential or actual fraudulent transactions through analysis of large volumes of transactional data.

Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Constant use of computer screens
• Ability to operate a computer keyboard, use hand to finger, handle or feel, reach with hands and arms, and talk, see or hear
• Ability to sit for long periods of time
• Long periods of typing and repetitive motion
• Close vision and ability to adjust focu