LOCATION

Porto, Portugal
Job Title:
Fraud Analyst (English-speaking) - Social Media
Job Description

EXPERIENCE THE POWER OF A GAME-CHANGING CAREER

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as “World’s Best Workplaces,” “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
If you’re looking to grow and be inspired, as a Fraud Analyst in Porto, Portugal (On-Site) you will ensure that performance goals are met across all operations. And that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.

YOUR QUALIFICATIONS

Concentrix is a great match if you:

• Fluent in verbal and written English (C2)
• University degree or equivalent educational qualification (preferably)
• Previous experience in fraud review and/or chargeback disputes (preferably in the tech industry)
• Understanding of payment methods including CCDC, PayPal, and E-wallets
• Strong analytical skills, problem-solving abilities, and a commitment to maintaining the integrity of the review process
• Ability to work effectively in a fast-paced team environment
• Adaptable and committed to continuous learning
• Strict adherence to organizational policies and procedures
• High ethical standards and commitment to confidentiality

If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it’s this or another role.

EXPERIENCE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

WHAT YOU WILL DO IN THIS ROLE

As a Fraud Analyst, you will:

• Prepare chargeback representment documents in accordance with specific requirements and templates based on reason codes
• Determine the risk level of users based on SOP criteria
• Verify user-provided documents to ensure authenticity and match system records
• Make decisions to blacklist or whitelist users based on review outcomes
• Identify and present observations related to potential fraud trends to senior team members
• Investigate reasons for transaction rejections
• Collect information through screenshots from multiple platforms

In this role, we offer benefits that help you support your unique lifestyle:

• Full-time with indefinite contracts (negotiable depending on your experience and our client’s needs)
• Competitive salary and performance bonus
• Central location in Porto, Portugal
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you’ll be working on
• Career development programs, specialized courses, and language classe