Fraud Analyst at Focused

Jefferson City, Missouri, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Feb, 26

Salary

0.0

Posted On

12 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fraud Detection, Data Analysis, Customer Service, Communication Skills, Problem Solving, Time Management, Multitasking, Banking Regulations, Documentation, Investigation, Collaboration, Reporting, Trend Analysis, Call Center Interaction, Dispute Processing, Record Keeping

Industry

Banking

Description

The Fraud Analyst is responsible for promptly identifying and monitoring fraudulent activity to safeguard both customer and bank assets. This role involves data collection, analysis, and reporting to support the ongoing detection and understanding of fraud patterns and trends. Key Responsibilities: Monitor debit and credit card account activity across 14 markets for potential fraud. Conduct outbound and receive inbound calls with customers to verify suspicious transactions (majority of the time). Initiate and process dispute documentation for transactions identified as fraudulent. Respond to fraud alerts and notifications submitted by the Holding Company Call Center. Analyze reports to identify fraud trends and share findings with management. Maintain accurate records and case documentation through task logs for phone and email communications. Investigate debit and credit cards returned via mail due to invalid addresses to determine if fraud has occurred. Serve as a liaison between affiliate bank personnel, processors, and card networks. Collaborate with BankCard departments to ensure customer accounts are complete and accurate. Participate in internal meetings to communicate concerns and insights with leadership. Ensure adherence to all applicable banking regulations and compliance standards. Perform additional duties as assigned This position must work on-site in Jefferson City, Missouri. Relocation expenses are not offered. Qualifications High school diploma or equivalent required; college coursework or degree preferred Prior banking experience strongly preferred Experience in customer service and telephone-based interactions preferred Ability to quickly learn and navigate multiple banking and processing systems Strong verbal, written, and email communication skills Demonstrated analytical and problem-solving abilities Excellent time management skills and the ability to multitask effectively

Responsibilities

The Fraud Analyst is responsible for identifying and monitoring fraudulent activity to protect customer and bank assets. This includes data collection, analysis, and reporting to understand fraud patterns and trends.