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Fraud Analyst (Junior) at Deblock
Porto, , Portugal -
Full Time

Start Date

Immediate

Expiry Date

10 Jun, 26

Salary

0.0

Posted On

12 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Reviewing, Investigating, Decision making, Escalating, Policy adherence, Cooperation, Customer satisfaction, Multitasking, Prioritization, Communication, English fluency, Fintech familiarity, Cryptocurrency familiarity, Independent work, Teamwork

Industry

Financial Services

Description
As a FinCrime Fraud Analyst, you will play a crucial role in providing exceptional support to customers and ensuring their satisfaction with our cutting-edge financial services, all the while promoting a safe, secure and compliant environment for all. Joining Deblock at this moment in time is an exciting opportunity to be part of an innovative company that is making waves in the FinTech space. What the job is about This is a junior position in our first line of defence Reviewing, investigating, and making decisions on the outcome of fraud cases Escalating unusual activity to internal experts Acting in accordance with the written policies, procedures, and relevant guidelines Cooperating with other teams in providing efficient support and seeking to maintain customer satisfaction and desired outcomes with impeccable execution Previous experience in Customer Support or FinCrime role is valued Ability to multitask and prioritize in a fast-paced environment Excellent communication skills, written and verbal. Fluency in English, spoken and written. Familiarity with fintech and cryptocurrency concepts and trends is a plus Ability to work both independently and collaboratively in a team-oriented environment Comfortable working in rotational 8h shifts, 5 days a week, 24/7/365 Competitive compensation Private health insurance with dental Tech gear for your job 30 days of paid holidays Work from home or in our office locations
Responsibilities
As a first-line defense analyst, the role involves reviewing, investigating, and making decisions on fraud cases while escalating unusual activity to internal experts. The analyst must also cooperate with other teams to maintain customer satisfaction and ensure impeccable execution according to established guidelines.