About the job

What We're All About At Kroo

Kroo has a big vision. To be the first bank that is both trusted and loved by its customers. We're helping people take control of their financial future and achieve their goals, whilst making a positive impact on the planet. Here at Kroo, doing what is right is in our DNA. We act with integrity, transparency and honesty. We think big, dream big, and relentlessly pursue our goals. We like to be bold, break new ground, and we never stop learning. But most importantly, we are on the journey together.

About The Team

We are a multi-disciplined team of experienced technology, banking, customers experience, marketing, and legal professionals who share a passion for the company's mission and believe in a collaborative approach to creating the greatest social bank. We are building a diverse team of inquisitive people who want to understand customer needs and behaviour so we can develop innovative products that change peoples lives for good. Were searching for a resourceful and enthusiastic Fraud Analyst, who will amongst other things, support the day-to-day operations of the First Line Financial Crime Operations function. The Kroo is growing and we'd love to hear from you if you're interested in joining us on our journey!

As a Fraud Analyst, your key responsibility is to strengthen our financial crime prevention efforts. This role is crucial in ensuring the integrity of our financial transactions and preventing fraudulent activities. This position offers an exciting opportunity to make a significant impact in a rapidly evolving fintech environment.

As a Fraud Analyst , your role is critical in developing, optimising, and maintaining our card fraud prevention program to protect our customers and ensure the integrity of our card transactions and payments. The ideal candidate will have a strong background in fraud detection and prevention, an analytical mindset, and the ability to work collaboratively with internal teams and external partners. Other responsibilities include:

• Fraud Prevention: Support the development and implementation of an industry-leading fraud prevention program, continuously seeking innovative solutions and best practices
• Fraud Recoveries: Utilising the chargeback scheme and APP/ Indemnity processes to assist customers to have reported fraud. Conducting thorough investigations of claims and managing the fraud process from start to finish
• Fraud Investigations: Lead end-to-end investigations of sophisticated fraud and scam cases, including preparing and submitting Suspicious Activity Reports (SARs) to relevant authorities
• Transaction Review: Swiftly review high-risk transactions and payments, employing advanced detection techniques to identify potential fraud and take immediate action to protect customer funds
• Process Optimisation: Collaborate in the review and enhancement of existing fraud processes, systems, and procedures, ensuring they remain effective against emerging fraud tactics
• Trend Analysis: Utilise data analysis tools to proactively identify and monitor financial crime trends, contributing to the ongoing improvement of our fraud prevention strategies
• Collaboration: Maintain strong communication with other financial institutions, law enforcement authorities, and various business departments to coordinate efforts in fraud prevention and resolution
• Industry Collaboration: Engage with industry peers and participate in forums to stay ahead of the latest trends in card fraud and share best practices
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Requirements

About You

While not essential, the following experience and qualifications are highly desirable in our ideal candidate for this position:

• Proven experience as a Fraud Analyst or in a similar role
• Strong knowledge of fraud detection methodologies, tools, and technologies
• Familiarity with banking regulations and compliance requirements related to fraud prevention
• Proficiency in using fraud detection software, data analysis tools, and advanced Excel functions
• Analytical mindset with the ability to identify patterns, trends, and anomalies in large datasets
• Excellent problem-solving skills with the ability to make sound decisions under pressure
• Strong attention to detail and accuracy in data analysis and investigative work
• Effective communication skills, both verbal and written, with the ability to present complex information to non-technical stakeholders
• Ability to work independently and collaboratively in a fast-paced, dynamic environment
• Professional certifications related to fraud detection and prevention (e.g., Certified Fraud Examiner, Certified Fraud Analyst) are a plus