Fraud Analyst Mandarin Bilingual Support – Global Banking Fraud Prevention at JPMC Candidate Experience page

Taguig, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

14 May, 26

Salary

0.0

Posted On

13 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Mandarin, Bilingual, Fraud Prevention, Cybersecurity Controls, Data Analysis, Wire Payments, ACH Payments, Client Communication, Case Prioritization, Check Fraud, Outlook, Unity, Navigator, Customer Assist, SWIFT, Time Management

Industry

Financial Services

Description

Join our team as a Global Banking Fraud Analyst and play a vital role in protecting clients and the bank by applying advanced cybersecurity controls, anti-fraud strategies, and data analysis techniques. In this dynamic position, you’ll collaborate with clients and internal partners to investigate, resolve, and prevent fraud while ensuring a seamless and secure banking experience. As a Global Banking Fraud Analyst in the Global Banking Client Fraud Experience program, your ability to understand and apply cybersecurity controls, anti-fraud strategies, and data analysis techniques will be key to your success in this role. Your role is crucial in minimizing client loss and maximizing recovery opportunities, while also working to reduce bank loss. You will also be responsible in identifying patterns/trends in transaction data and document interactions accurately and support the development and maintenance of policies, procedures, and training materials. You are also expected to collaborate with leadership, team members, and business partners to resolve client issues and meet business goals. Job Responsibilities: Handle outbound and inbound calls to validate Wires/ACH payments and educate clients on payment validation best practices. Review potentially fraudulent payments alerted by bank controls and engage clients to ensure due diligence. Prioritize cases to meet payment cut-offs and Service Levels. Address lookalike domain alerts and investigate fraudulently negotiated items, including checks and withdrawals. Process ACH and Wire transactions and manage client communications regarding transaction disposition. Analyze client transactions to identify higher-risk transactions requiring engagement with clients or relationship teams. Authenticate, validate, and process Check Fraud and ACH/WIRE claims, tracing monetary funds, and providing updates through resolution. Utilize various systems including Outlook, Unity, Navigator, Customer Assist, and others to manage workflows. Build and strengthen relationships with internal partners and clients. Project a confident and professional presence to clients and internal partners. Escalate confirmed fraud payments and follow procedures to secure client profiles. Required Qualifications, Capabilities, and Skills: Bilingual with effective communications skills in Mandarin and English language Effective communication skills for delivering clear messages via phone and e-mail. Knowledge of Wires, ACH, SWIFT, and international payment conventions/practices. Proactive problem-solving approach and determination to follow through. Excellent time management, organizational, written, and oral communication skills. Ability to work in a fast-paced environment and adapt to change. Flexibility to support work schedule adjustments; 24-hours and weekend coverage Ability to multi-task under minimal supervision. Effective teamwork skills. Preferred Qualifications, Capabilities, and Skills: Bilingual with effective communications skills in Mandarin and English language JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors. Global Investment Banking supports a broad range of corporations, institutions and governments by providing strategic advice, capital raising and risk management expertise.

Responsibilities

Responsibilities include handling calls to validate payments, reviewing potentially fraudulent transactions, and investigating various types of fraud like lookalike domains and negotiated items. The role also involves analyzing transactions, processing claims, and maintaining system workflows while collaborating with internal partners.