Roles & Responsibilities

The Fraud Analyst is responsible for identifying, monitoring, investigating, and preventing fraudulent activities across the Exchange's physical and digital channels to protect the Exchange and its customers from financial loss, operational risk, and reputational damage.

1. Real-Time Monitoring & Detection

• Monitor operational and digital activities across the branches, mobile application, website, and social media platforms to identify potential fraud risks and suspicious activities.
• Detect, analyse, and escalate suspicious transactional activities in accordance with established fraud management procedures.

2. Investigation & Escalation

·         Investigate suspected and reported fraud or digital fraud incidents involving customers, partners, third parties, and digital channels thoroughly; document findings, preserve supporting evidence, and escalate high-risk or confirmed cases to the Fraud Prevention Officer and relevant departments.

• ·         Review, investigate, and close fraud alerts, obtaining and verifying the required supporting documents from customers for high-risk or critical alerts.