Our Company
NymCard’s mission is to enable fintech and financial innovators to launch frictionless payment programmes with our modern infrastructure, at record speed. Our open API modern card issuing platform provides flexibility and control to issue cards, authorize transactions and manage payment operations with just one integration and one partner.
We are a team of industry experts and technology innovators who take a dynamic approach to solving complex industry challenges. NymCard has an open and collaborative work environment and together we make up the NymCardian Nation. We power possibilities for our customers AND each other by bringing the best talent together to do the best quality work we can.
By staying true to our core values: Respect, Transparency, Collaboration, Quality, Speed, Courage, NymCards strives to build a global team as diverse as the markets we serve. It is a very exciting time to join NymCard and as our Business grows, you and your opportunities will grow with it. To Learn more about NymCard visit our Website and LinkedIn.
The Role
The ideal candidate will provide our first line of defense against fraudsters and bad actors. To support both our clients and their end consumers and work closely with the customer support, compliance, and technology teams. Nymcard provides 24/7 fraud monitoring and support for our clients and requires the highest standards of probity and diligence in this team.

Main Duties & Responsibilities

• Monitor transactions across fraud monitoring applications on a rotational shift covering 24/7.
• Analyze & assess the Fraud alerts to act accordingly.
• Suggest applying new fraud rules or editing/freezing existing ones based on the fraud cases encountered.
• Investigate a fraud case by collecting facts & arguments.
• Submit Fraud Case report to management.
• Conduct a transaction flow study outside the automated fraud monitoring applications when necessary.
• Continuous coordination with the different fraud reporting channels such as Chargeback team, Payment System alerts, Acquirers…
• Reporting any system anomaly encountered outside the Fraud scope.

About You:

• Excellent communication skills, both written and orally in English and Arabic
• At least 2 years’ experience of fraud monitoring (preferably Issuing) and response with a bank or similar financial services organization
• Knowledge of fraud regulation in the Middle East and North Africa
• Understanding of fraud processes with Visa and Mastercard
• Strong interpersonal, organizational skills and a team player
• You have a positive can-do attitude and a flexible approach.
• Excellent analytical skills and detail oriented
• You have the ability to learn new technology/systems/applications quickly.
• CFE (Certified Fraud Examiner) certification is preferred.

Why Work With Us

• At NymCard, it’s not just about technology — it’s about people. We believe a great culture isn’t something you list on a job post, it’s something you experience every day. And that’s exactly what we’ve built here.
• We focus on creating an environment where people feel supported, valued, and excited about the work they do. You’ll find opportunities to learn, take ownership of meaningful projects, and see the direct impact of your ideas.

What we offer:

Room to grow. From professional development opportunities to on-the-job learning, we believe in helping our people reach their potential.

• Flexibility when you need it. With generous annual leave, casual WFH options, and a team that understands life happens outside of work too, we aim to keep the balance right.

• A culture that feels good. No complicated hierarchies, no endless approvals — just candid feedback, open conversations, and a team that genuinely cares.

• • Celebrating wins together. Whether it’s closing a deal, launching a new feature, or hitting a team milestone, we believe every success deserves to be shared.
    If you’re looking for a place where your work matters, your voice is heard, and you can enjoy the journey along the way — we’d love to meet you

• Monitor transactions across fraud monitoring applications on a rotational shift covering 24/7.
• Analyze & assess the Fraud alerts to act accordingly.
• Suggest applying new fraud rules or editing/freezing existing ones based on the fraud cases encountered.
• Investigate a fraud case by collecting facts & arguments.
• Submit Fraud Case report to management.
• Conduct a transaction flow study outside the automated fraud monitoring applications when necessary.
• Continuous coordination with the different fraud reporting channels such as Chargeback team, Payment System alerts, Acquirers…
• Reporting any system anomaly encountered outside the Fraud scope