Fraud Analyst

at  PeapackGladstone Bank

Peapack-Gladstone Bank is a well-recognized, high-performing boutique bank; a leader in wealth, lending and deposit solutions, capable of providing the most sought-after products and services that fulfill all of our clients’ needs. We offer an innovative approach to private banking to help clients establish, maintain and expand their legacy.
What makes Peapack-Gladstone Bank different from our competition? We are an institution that’s over 100 years old that has always believed in putting the well-being and needs of our employees and our clients first. We are proud to be recognized for the sixth consecutive year, by American Banker as one of the ‘Best Bank to Work For’ across the nation. Our secret sauce in one word is our ‘culture’. We value a diverse, equitable, inclusive and safe workspace. Our one-team culture goes to great lengths to show all employees that they are valued members of the team. We treat each other as family, and as such, communicate throughout the Bank in a transparent and frequent manner, respect and value feedback from all levels and operate with a philosophy of hospitality and general human kindness.
There are multiple way to build relationships and get involved; from joining one of our Cultural Ambassador Sub-Committees focused on our Wellness, Employee Fun, Diversity & Inclusion, or Environmental Awareness, to involvement in multiple community service activities through our Volunteerism outreach, to joining LIFT (a committee focused on enriching the lives of women - Leading Inspiring Females Together). Said quite simply, the culture is amazing!
Fraud Analyst Summary:
The Fraud Investigator is tasked with the prevention, detection, investigation, resolution, and reporting of fraudulent activities. This includes, but is not limited to, cases involving kiting, forgery, theft, wire fraud, and cybersecurity breaches. The role requires ensuring that all daily tasks are completed accurately and promptly. Additionally, the Fraud Investigator must keep the Fraud Department and the Chief Risk Officer informed of any significant developments within their area of responsibility.

Responsibilities:

• Identifies trends of suspicious financial activity and monitors and research suspicious financial transactions.
• Collaborates with team members to resolve issues and identifies appropriate issues for escalation.
• Initiate contact with branch staff to contact clients when necessary to confirm fraudulent activity.
• Takes appropriate action to minimize loss.
• Develops financial product, system, and process knowledge relating to detection of fraud activity.
• Remains proficient in automated or manual systems used to detect fraud.
• Reports validated fraud activity to appropriate management and departments.
• Acquires and applies foundational knowledge of the business, it products, and processes to identify and recommend solutions and improvements that prevent and detect fraud activities.
• Investigates and clears assigned fraud alerts in the Bank’s fraud alert systems.
• Interacts with Branch Personnel to obtain copies of account and customer information related to CIP and Enhanced Customer Due Diligence.
• Assists with Enhanced Due Diligence and Know Your Customer (KYC) Reviews of Higher Risk Customers.
• Assists with examination preparation work, as needed.
• Attends job related seminars and workshops as needed.
• Assists with any projects assigned to the Enterprise Risk Management Department.

Qualifications:

• High School diploma or G.E.D required
• Minimum of two years of recent teller experience or other branch related experience helpful
• Must be skilled at problem identification and resolution
• Strong verbal and written communication skills
• Excellent organizational and time management skills
• Able to work independently and multitask as needed, with limited supervision
• Ability to deal effectively and tactfully with Bank personnel of other departments either in person or over the phone
• Ability to operate a PC and working knowledge of Microsoft Office products

Benefits
Peapack-Gladstone Bank offers medical, dental, and vision coverage to full-time employees, in addition to a competitive PTO package and 401k match.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c

• Identifies trends of suspicious financial activity and monitors and research suspicious financial transactions.
• Collaborates with team members to resolve issues and identifies appropriate issues for escalation.
• Initiate contact with branch staff to contact clients when necessary to confirm fraudulent activity.
• Takes appropriate action to minimize loss.
• Develops financial product, system, and process knowledge relating to detection of fraud activity.
• Remains proficient in automated or manual systems used to detect fraud.
• Reports validated fraud activity to appropriate management and departments.
• Acquires and applies foundational knowledge of the business, it products, and processes to identify and recommend solutions and improvements that prevent and detect fraud activities.
• Investigates and clears assigned fraud alerts in the Bank’s fraud alert systems.
• Interacts with Branch Personnel to obtain copies of account and customer information related to CIP and Enhanced Customer Due Diligence.
• Assists with Enhanced Due Diligence and Know Your Customer (KYC) Reviews of Higher Risk Customers.
• Assists with examination preparation work, as needed.
• Attends job related seminars and workshops as needed.
• Assists with any projects assigned to the Enterprise Risk Management Department