Company Description
We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity, and technology solutions. We support our customers with a range of products and services to meet their needs.
Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we’re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future.
This is where you come in. We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey.
Job Description
The role of a Fraud Analyst is important to us. You will be responsible for supporting the business’s Fraud prevention strategy, through consistent and accurate data analysis and reporting. Additional activity will be the support of ongoing Transaction Queries.

Your responsibilities day to day will be…

• Complete and distribute weekly / monthly reports to map trends and volumes to the management team in relation to fraud and transactional queries.
• As part of the Fraud Team, you will be responsible for designing and implementing appropriate fraud prevention education, learning and communication for employees.
• Working with the Team to actively identify new trends, fraudulent activity, or risks to the business to enable effective preventative strategies to be implemented.
• Working with the Team to actively analyse new customer Drawings looking for potential application fraud.
• Accurately record and query any suspicious activity with each country Sales agent/ Account manager / Credit as required.
• Liaise with and communicate any unusual activity identified, either through monitored or logged Fraud Queries, with the Head of Fraud and Fraud Team Manager.
• Actively manage all Fraud Queries ensuring CCTV and/or data requests are achieved in a timely manner, utilising a consistent approach to updating and communicating the queries progress with the customer.
• Share latest trends with designated Fraud Champions from across the business.
• Collaboration with other areas of the business to review processes and mitigate risks.

Qualifications

• Experience working in a fast-paced environment.
• Excellent problem-solving skills – evidence of demonstrating innovative and methodical thinking.
• Strong communication skills; ability to influence at all levels of an organisation .
• Excellent organisational skills.
• Understanding of Excel.
• Ability to be able to work independently and collaboratively.
• Able to spot trends and communicate effectively to the wider team

Additional Information

What can you expect of us?

• A friendly culture that mirrors our proposition to our customers.
• A fast-growing organisation that defines itself as being agile and innovative.
• A drive for continuous improvement, which you will be empowered to get behind from day one.
• A commitment to building a working environment that values inclusivity, innovation, agility, and drive.
• And of course, you will be compensated along with bonus potential.

• Complete and distribute weekly / monthly reports to map trends and volumes to the management team in relation to fraud and transactional queries.
• As part of the Fraud Team, you will be responsible for designing and implementing appropriate fraud prevention education, learning and communication for employees.
• Working with the Team to actively identify new trends, fraudulent activity, or risks to the business to enable effective preventative strategies to be implemented.
• Working with the Team to actively analyse new customer Drawings looking for potential application fraud.
• Accurately record and query any suspicious activity with each country Sales agent/ Account manager / Credit as required.
• Liaise with and communicate any unusual activity identified, either through monitored or logged Fraud Queries, with the Head of Fraud and Fraud Team Manager.
• Actively manage all Fraud Queries ensuring CCTV and/or data requests are achieved in a timely manner, utilising a consistent approach to updating and communicating the queries progress with the customer.
• Share latest trends with designated Fraud Champions from across the business.
• Collaboration with other areas of the business to review processes and mitigate risks