SKILLS, KNOWLEDGE AND EXPERIENCE

• Ability to speak and understand the Bulgarian language.
• Ability to manage workload effectively and in a timely manner.
• Good communication skills, both written and spoken and good command of English (fluent).
• Have exposure to working in Customer Service within highly regulated industries.
• High level of attention to detail and absolutely trustworthy.
• Highly motivated and willing to learn and develop skills.
• Team player and self-starter who is able to work on own initiative.
• Excellent analytical skills
• Proficient in the use of standard IT packages (especially Excel)

THE ROLE

The primary role of the Gaming Finance Team is to manage the KYC, Fraud, Risk and Payment flows across our Sportsbook platform. The Fraud and Risk Analyst role will involve utilising 3rd party KYC providers, as well as using several detection techniques in-order to identify high risk accounts, detect unusual activity, investigate and subsequently close suspicious accounts to mitigate risk and protect revenue losses to the business.
The role requires a high level of attention to detail, strong decision making and an ability to manage workload effectively and in a timely manner. Shifts range from 09:00 – 23:00 covering a 7-day rota.
At LiveScore Group, we’re the proud home of three of the most exciting brands in the sports and gaming world: LiveScore, LiveScore Bet and Virgin Bet. A fully owned and operated ecosystem that converges the two worlds of sports media and sports betting. We’re proud of the high ratings for our commitment to excellence and fueling fan’s passion for sport driving us to the top.
We don’t just lead; we innovate. Our cutting-edge products and immersive experiences set the standard, but it’s our people who truly make the difference. Every day, our team embody our values: adaptability, teamwork, a fan-driven approach, and an ever-curious mindset that fuels our ambition.
As we scale and continue to create a culture that allows all employees to thrive, we know we need the most talented people with diverse backgrounds, perspectives and skills. If you’re good at what you do, come and join us. The more inclusive we are, the more amazing experiences we can create for our users.
We know that job descriptions can sometimes seem daunting and you might not feel you tick every box. But, if you’re passionate about the role and have relevant experience, we want to hear from you!

KEY RESPONSIBILITIES

• Contacting players to attempt age verification / perform security checks.
• Identification of KYC documents and pay account documents.
• Part of a team responsible keeping site free of cybercrime and underage activity.
• Reviewing and performing KYC checks on member account registration across all our sites.
• Identification of suspicious activity using the fraud monitoring tool and other systems
• Reviewing and monitoring member account registration, deposit and withdrawal transactions
• Performing initial investigations and taking immediate corrective action to mitigate losses to the business
• Complete a variety of account and payment administration tasks relating to these issues
• Ad hoc chargeback administration and case management