Fraud and Risk Analyst - Sri Lanka (English Language) - FOR POOLING at Sportserve

Colombo, Western Province, Sri Lanka -

Full Time

Start Date

Immediate

Expiry Date

20 Apr, 26

Salary

0.0

Posted On

20 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Attention To Detail, Pattern Recognition, Written Communication, Analytical Thinking, Root Cause Analysis, Data Handling, Fraud Detection, Customer Support, Risk Management, SOP Compliance, Documentation, Team Collaboration, Feedback Openness, Curiosity, Integrity, Decision Making

Industry

technology;Information and Internet

Description

Sportserve forms part of a remarkable group of B2C sports betting and B2B sportsbook technology companies, focused on delivering first class sports betting experiences and casino products for our users worldwide. Along with Sportion, TechSpirit, Standard Focus and Sportelligent, we are the driving force behind the world renowned sports betting company and our flagship brand, Dafabet. Since launching our global hiring initiative, we now employ over 2,000 people worldwide, offering exciting career paths in Technology, Trading, Operations and Media. We pride ourselves on having a diverse and international culture that embraces the global community and acts locally. We offer office based, hybrid and remote work on permanent and consultancy contracts all over the world, making us the true global employer of choice. The Fraud & Risk Analyst is the first line of defense against fraudulent activity. They are responsible for investigating transactions, behavior, and alerts by applying company procedures with precision and care. They detect suspicious patterns, escalate unusual cases, and ensure strong documentation for traceability and compliance. Key Responsibilities: Investigate assigned alerts and transactions following defined SOP’s. Detect and report suspicious behavior or irregularities in customer actions. Handle straightforward and moderately complex cases with minimal supervision. Flag and escalate unclear or high-risk cases to Senior Analysts or Team Leads. Document investigation steps and maintain high-quality audit trails. Contribute to identifying recurring fraud types or process inefficiencies. Suggest minor updates to SOP’s or workflows based on observed patterns. Participate in knowledge-sharing and team huddles to align on fraud trends. Skills & Traits: Excellent attention to detail and pattern recognition. Ability to follow structured procedures with accuracy. Clear written communication for documentation and internal notes. Openness to feedback and eagerness to improve. Early-stage analytical thinking and root cause curiosity. Responsible handling of sensitive information. Success Indicators: High accuracy rate in fraud detection and decision-making. Reduction in escalated errors due to misjudgment. Strong case documentation aligned with audit expectations. Recognition of improvement suggestions by Team Leads or Seniors. Proactive contribution to team discussions on fraud patterns. Minimum Requirements: 1–2 years of experience in fraud detection, customer support, payments, risk, or similar roles. Strong command of written and spoken English (additional languages are a plus). Good understanding of online transactions, digital platforms, or financial products. Comfort working with data, fraud tools, Microsoft Office and internal case management systems. Ability to work under pressure and make fast, accurate decisions. Willingness to work flexible hours/shifts as needed (especially in 24/7 environments). Desired Competencies: High attention to detail and pattern recognition. Strong sense of responsibility and integrity. Collaborative and open to feedback. Curious mindset with eagerness to learn This job listing is intended for candidate POOLING ONLY. (‘Candidate pooling’ means collecting and keeping a database of potential applicants to consider when a suitable job opening arises.) **Applications in English only please Diversity & Inclusion We embrace diversity and equality in a serious way. We are committed to building a team with a variety of backgrounds, skills and views. The more inclusive we are, the better our work will be. Creating a culture of Equality isn’t just the right thing to do, it’s also the smart thing.

Responsibilities

The Fraud & Risk Analyst investigates transactions and alerts to detect fraudulent activity. They document their findings and escalate high-risk cases to senior team members.