Fraud and Scams Operations Analyst

at  Bank of Queensland

About the Role
We are seeking a dedicated Fraud and Scam Operations Analyst to join our team at BOQ Group. The primary purpose of this role is to minimize the Bank’s non-lending losses and reduce exposure to fraud and scams. This is achieved by providing professional monitoring, detection, prevention, and recovery services through alert review and investigation, including complex digital fraud investigations.
You will monitor the Bank’s fraud detection systems to identify and investigate potential fraudulent activities, ensuring that losses are minimized or prevented by taking prompt and appropriate action. Additionally, you will identify perpetrators or responsible parties and implement the most appropriate course of action for the recovery of losses.
Maintaining accurate, comprehensive, and timely records of all activities in line with Bank and regulatory expectations is a priority to us. Your responsibilities will include collating investigations, preparing reports or written responses and ensuring appropriate stakeholders are consulted where required. Ongoing maintenance of files and current records and performing data entry to assist with the Bank’s financial crimes prevention initiatives are also part of your duties.
About you
You – our ideal candidate will have previous experience in fraud or scam investigations, branch teller or in a similar banking operations role, is highly valued. Alternatively, those studying or holding a degree in Criminology or Cybercrime are also desirable.
You should possess strong time management skills, an understanding of banking codes of practice and relevant legislation, and sound knowledge of bank products, processes, and procedures. Excellent communication and interpersonal skills, problem-solving abilities, and sound judgment are crucial. The ability to work both autonomously and as part of a team, liaise with internal and external stakeholders, and demonstrate analytical skills and attention to detail are essential for this role. Join us at BOQ Group to assist with our crime fighting.
About Us
BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.
Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That’s creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.
BOQ Group’s inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.
Since 2021, BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).
In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.

Our Benefits

• Flexible working arrangements
• Discounted financial products
• Salary sacrificing options
• Paid parental leave with no minimum
• Purchase annual leave
• Discounted private health insurance plan
• Employee Assistance Program (EAP)
• Access to employee network groups focused on First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers and accessibility
• BOQ Group is a member of Pride in Diversity and a participating organisation in the Australian Workplace Equality Index

How to Apply
To apply for this role at #boqgroup, follow the links or apply via our Careers Page.
BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.
We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.
If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Please refer the Job description for details