Fraud Associate at Bank of New Zealand

Auckland, Auckland, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

28 Jun, 26

Salary

0.0

Posted On

30 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fraud Prevention, Scam Prevention, Customer Communication, Empathy, Professionalism, Attention To Detail, Accuracy, Data Analysis, Prioritization, Adaptability, Teamwork, Risk Management, Compliance, Agile Environment, Upskilling

Industry

Banking

Description

Worker Type: Maximum Term/Fixed Term (Fixed Term) Here at BNZ, it's about more than just banking. We work together in an agile, energising environment to create innovative solutions though our promise "If you can imagine a better future, let's find a way." We support wellbeing, flexible working and have a generous leave offering. No two days are the same. Ko mātou tēnei | This is Us Fraud Operations is a dynamic team focused on preventing and detecting the impacts of fraud and scams on our customers and NZ businesses. Within the Prevention and Insights team we are specifically tasked with reviewing fraud events to gain an understanding of how the fraud has occurred and how we can work towards preventing this fraud. Mō te Tūranga | About the Role We sat down with the People Leader (who you would report to) and they told us the following about the role: This is a full time, fixed term opportunity based in Auckland. This is a hybrid role with three days in the office and two days where you can work flexibly. What are 5 day-to-day tasks the person in this role will complete? Triage fraud reports directly with victims and perpetrators of fraud/scams via phone and email. Take action on non-complex fraud cases. Administrative tasks to support the Prevention and Insights team. Analysing large data sets and escalating concerns of fraud. Supporting other teams within Fraud Operations where required. What is the team culture and environment like? The team is very supportive of each other and work well as a cohesive unit. Never be afraid to ask a question as the nature of our work is always changing so everyone is constantly upskilling to stay relevant with current fraud trends. What is the most exciting thing about this opportunity? The Fraud Associate role is a great place to start your career in fraud and scam prevention. There is a path for career development and with so many projects impacting the team it’s an exciting time to join the team. What is the most challenging thing about this opportunity? This role will be very varied and require the ability to pivot from one focus to another as events take place. Candidates will need to be adaptable to this changing environment. What attributes will this person display to be successful in the role? Strong customer communication skills, with the ability to engage empathetically and professionally with customers impacted by fraud or scams. High attention to detail and accuracy when analysing transactions, managing cases, and completing documentation. Ability to manage competing priorities, meet SLAs, and adapt quickly in a fast‑paced environment. Willingness to learn and stay up to date with evolving fraud and scam trends. Team‑focused approach, with the ability to work collaboratively and support others. Commitment to risk management, compliance, and modelling organisational values. Nau Mai ki te Pēke o Aotearoa | Come to the Bank of New Zealand Please note: Advertising for this vacancy closes on Monday 13 April 2026 at 11:59pm. We review applications as they are received and may close advertising early. This is an exciting opportunity to join us! We're bold thinkers who are taking brave steps to create a company that people want to work for, and customers want to bank with. If you're ready to join a fun organisation where we are proud of our culture and how we are helping New Zealander's to 'Find their way', then show your interest by submitting your application - we can't wait to read it. Ehara taku toa i te toa takitahi, engari he toa takitini" - Success is not the work of an individual, but the work of many.” Closing Date: 13 April 2026 Applications will be reviewed regularly across the advertising period, but we do reserve the right to close applications early. Welcome to BNZ Careers! We are excited for you to apply for a role with us. We're the bank for New Zealand. Our purpose is to serve customers well and help our communities prosper. Every day we find ways for our customers, our people, and our communities to thrive through strong values, diverse teams, and great people - just like you.

Responsibilities

The role involves triaging fraud reports directly with victims and perpetrators via phone and email, and taking action on non-complex fraud cases. Additionally, the associate will handle administrative tasks, analyze large data sets, and escalate fraud concerns while supporting other Fraud Operations teams.