Fraud & Claims Operations Representative at Wells Fargo

Hyderabad, Telangana, India -

Full Time

Start Date

Immediate

Expiry Date

24 May, 26

Salary

0.0

Posted On

23 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fraud Investigation, Claims Handling, Risk Mitigation, Customer Authentication, Case Decisioning, Communication, De-escalation, Regulatory Adherence, Transaction Review, Loss Categorization, Documentation, Escalation, Continuous Improvement, Decision Judgment, Interpersonal Skills

Industry

Financial Services

Description

About this role: Wells Fargo is seeking a Fraud & Claims Operations Representative. The employee is responsible for investigating and decisioning suspicious or potentially fraudulent deposit‑related activity across customer accounts. This role ensures accurate case handling, loss mitigation and regulatory adherence. Protecting both the customer and organization by identifying risk patterns, escalating anomalies, and applying appropriate account‑level controls. In this role, you will: Support fraud and claims functional area by proactively identifying opportunities to improve customer experience, and offer ideas to mitigate risks through effective authentication of customers in order to prevent fraudulent activity Perform moderately complex customer support tasks by utilizing solid communication, and verbal and written skills to establish rapport with customer and to deescalate difficult, as well as sensitive information as a part of resolving a claim Oversee multiple claim types, take appropriate action to decision the case using multiple systems and applications, and may contact third parties for research, as needed Receive direction from supervisor and escalate questions or issues Interact with immediate team and functional area on wider range of information, plus internal or external customers Required Qualifications: 1+ years of Customer Service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education. Desired Qualifications: Minimum 1+ year experience in Fraud or Claims Management. Review and validate deposit transactions to detect and prevent fraud. Apply holds, restraints, and flags as required. Accurately categorize losses and assign accountability. Document findings in clear, concise, audit‑ready written narratives. Escalate suspicious patterns, discrepancies, or high‑risk scenarios. Support continuous improvement by sharing observations or control gaps. Provide guidance to newer analysts and support knowledge transfer. Identify emerging fraud trends and contribute to procedural updates. Demonstrate strong decision judgment with reduced supervisory dependence. Job Expectations: Strong communication, attention to detail and interpersonal skills. Ability to learn quickly and transfer knowledge effectively with minimal guidance. Flexibility to work rotational shifts, floating weekends, and extended hours when required. Posting End Date: 24 Feb 2026 *Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $1.9 trillion in assets. We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Wells Fargo ranked No. 34 on Fortune’s 2024 rankings of America’s largest corporations. In the communities we serve, the company focuses its social impact on building a sustainable, inclusive future for all by supporting housing affordability, small business growth, financial health, and a low-carbon economy. News, insights, and perspectives from Wells Fargo are also available at Wells Fargo Stories. Additional information may be found at www.wellsfargo.com LinkedIn: https://www.linkedin.com/company/wellsfargo For questions on how to search and apply, visit our frequently asked questions.

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Responsibilities

The representative is responsible for investigating and making decisions regarding suspicious or potentially fraudulent deposit-related activity across customer accounts, ensuring accurate case handling, loss mitigation, and regulatory adherence. This involves proactively identifying opportunities to improve customer experience and mitigate risks through effective customer authentication.