Take on a new challenge within our Fraud Support Team who are passionate about reviewing, analysing and verifying transactions with a key focus on fraud prevention and detection. You will make a difference in creating positive customer experiences and protecting customers from fraud risk.
At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds of possibilities. We are a global financial services group operating in 34 markets and with 55 years of unbroken profitability. You’ll be part of a friendly and supportive team where everyone - no matter what role - contributes ideas and drives outcomes.
What role will you play?
As a member of our Fraud Support Team, you will be responsible for protecting client funds across our Banking and Financial Services products and providing a seamless client experience. You will support clients over the phone to validate online and card transactions to prevent frauds and scams as well support those clients who have been impacted.
As we operate 24/7 we work within scheduled shift patterns, this role requires you to work Saturdays and Sundays and three days during the week, evening shifts. Please only apply to this role if you can accommodate this shift pattern.
This is a phone based role and you’ll be working in a contact center environment.

What you offer

• Client-centric and committed to delivering exceptional customer outcomes to protect client funds
• Naturally inquisitive with highly developed problem solving and decision-making skills
• Attention to detail and time management skills with the ability to work towards tight deadlines
• Keen interest and awareness in fraud including application fraud, scams and identity takeover trends and principles
• Understanding of various Banking and Financial Services products and systems.
• Contact center experience would be advantageous.

We love hearing from anyone inspired to build a better future with us, if you’re excited about the role or working at Macquarie we encourage you to apply.
About Banking and Financial Services
Banking and Financial Services is our technology-driven retail bank. You will be part of a team that supports clients to achieve their full potential - whether that’s buying a home, growing a business or investing to manage wealth.
Our commitment to diversity, equity and inclusion
We are committed to fostering a diverse, equitable and inclusive workplace. We encourage people from all backgrounds to apply and welcome all identities, including race, ethnicity, cultural identity, nationality, gender (including gender identity or expression), age, sexual orientation, marital or partnership status, parental, caregiving or family status, family and domestic violence status, neurodiversity, religion or belief, disability, or socio-economic background. We welcome further discussions on how you can feel included and belong at Macquarie as you progress through our recruitment process. To learn more, contact our team by clicking here.
Our aim is to provide reasonable adjustments to individuals who may need support during the recruitment process and through working arrangements. If you require additional assistance, please let us know in the application process

Please refer the Job description for details