Business Unit: Chief Operating Office
Salary range: £23,500 - £27,000 per annum DOE + red-hot benefits
Location: UK Remote with occasional travel to hub
Contract type: Permanent, Full Time

• Play a key part within our operation and seek to deliver valuable service to make our customers love us even more.
• Work flexibly within the operating hour of 8:00am to 7:30pm Monday to Friday, Saturday 9:00am to 5:00pm.
• Provide excellent customer experience; whilst ensuring we achieve a sustainable and affordable solution for the customer.
• Provide help, guidance, and support to customers both in or approaching financial difficulty and potential victims of Fraud or Scams
• Be able to demonstrate a significant degree of insatiably curiosity to obtain the best possible solution for the customer and the company.
• Liaise with third parties to ensure that our customers are fully supported and receive a service based on best practice.
• Be able to summarise key information obtained by effective probing and active listening whilst ensuring you operate within defined policies and procedures.
• Be confident enough to challenge the ‘rules’ in favour of achieving a good outcome for the customer and company.
• As we are a regulated organisation, we need you to work within the appropriate regulatory frameworks we follow.
• Be emotionally resilient, open, and honest when times get tough – because they will; and a real team player supporting your co-workers throughout the day.