Fraud & Dispute Associate at Fiserv

Omaha, Nebraska, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Mar, 26

Salary

0.0

Posted On

14 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fraud Investigation, Dispute Resolution, Customer Service, Regulatory Compliance, Data Entry, Problem Solving, Decision Making, Communication, Team Collaboration, Prioritization, Microsoft 365, Electronic Funds Transfer, Visa Regulations, Mastercard Regulations

Industry

IT Services and IT Consulting

Description

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Fraud & Dispute Associate What does a great Fraud & Dispute Associate do at Fiserv? As a Fraud & Dispute Associate, you will provide support to Fiserv clients’ card portfolio chargeback programs (debit, credit, prepaid). You will investigate claims, compare multiple avenues of processing disputes/chargebacks, and decide on the best path to resolution. This important position is required to ensure that we take care of our clients, as well as their customers. This directly follows our values of earning client trust every day and creating with purpose. You will contribute to efforts small and large! What you will do: Investigate, evaluate, and process disputes/chargebacks, contacting cardholders to investigate possible fraud. Understand compliance and verification procedures to effectively process cardholder information, while staying up to date on network regulatory requirements and client guidelines. Monitor systems to detect possible fraudulent behavior related to card usage and deliver great customer experience via inbound and outbound calls with clients and cardholders. Track and take action on cases within timeframes based on regulatory guidelines and client requirements, entering data into client-specific systems to accurately record and keep track of cardholder, card, transaction, and case information. Respond to inquiries from internal and external stakeholders regarding chargeback requirements, system processing and functionality, dispute lifecycle, claim status, and data input. What you will need to have: High school diploma 0-2 years of financial or customer service experience What would be great to have: Knowledge of Regulation E and Regulation Z Knowledge of Visa and/or Mastercard operating regulations Experience with electronic funds transfer (EFT) Proficient in Microsoft 365 (Outlook, Word, Excel, PowerPoint, Teams, OneDrive, SharePoint) Intermediate computer skills (40 WPM minimum) Strong problem-solving skills Strong decision-making skills Strong communication skills (written and verbal) Ability to work in a collaborative team environment Ability to prioritize workload This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington. It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran. Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate. Thank you for considering employment with Fiserv. Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Our commitment to Equal Opportunity: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information. Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address. There's a reason why Fiserv is the global leader in information management and electronic commerce systems for the financial services industry. It's our people. If you are a talented professional who gets excited by the challenge of helping Fiserv lead the transformation of financial services technology for our clients' benefit, we encourage you to explore career opportunities with Fiserv, where turning possibilities into realities is the norm.

Responsibilities

As a Fraud & Dispute Associate, you will investigate claims and process disputes/chargebacks for Fiserv clients. This role involves monitoring systems for fraudulent behavior and ensuring compliance with regulatory guidelines.