Fraud Incident Manager, Global Investigations at PayPal

Tel Aviv, Tel-Aviv District, Israel -

Full Time

Start Date

Immediate

Expiry Date

13 Feb, 26

Salary

0.0

Posted On

15 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fraud Investigation, Risk Management, Data Analysis, Communication Skills, Project Management, Collaboration, Problem Solving, Root Cause Analysis, Technical Proficiency, Interpersonal Skills, Presentation Skills, Accountability, Mitigation Strategies, Policy Evaluation, Fraud Controls, Cross-Functional Initiatives

Industry

Software Development

Description

Your responsibilities also include maintaining incident records and delivering effective communications to technical and non-technical experts and senior leaders. Lead sensitive and high-risk investigations, including conducting interviews of witnesses Conduct deep-dive root cause analyses and identify opportunities to mitigate risk to the company and its customers Lead presentations and briefings related to investigative findings and root cause analysis Effectively manage a case portfolio with a focus on timely conclusion of end-to-end investigations Develop and maintain familiarity with company products and services, and related data Build strong relationships with key partners and senior leaders Engage and collaborate with internal stakeholders as needed Maintain technical proficiency with several investigative tools and techniques, including both internal and external tools Shape and execute comprehensive, high-quality end-to-end investigations to identify complex fraud patterns, trends, and typologies impacting the company and its global user community Communicate findings concisely, accurately, and clearly to all levels of leadership Drive investigations to a timely conclusion following the completion of a comprehensive analysis of information across multiple platforms and jurisdictions Conduct deep-dive root cause analyses that consider policy and product opportunities, and clearly and succinctly identify contributing factors Facilitate fraud incident intake, mitigation, recovery, and resolution while leveraging fraud and business expertise to engage critical teams promptly. Manage cross-functional teams to drive accountability and ensure effective handling of fraud incidents, escalating as needed. Analyze complex fraud events to identify broader policy and product gaps, critically evaluating remediation efforts and root causes. Lead risk-focused conversations and influence priorities to ensure resilient and holistic solutions are implemented to address weakness and root causes, including driving implementation of new controls and other changes. Deliver clear and professional communications, including incident reports and updates to stakeholders across technical and non-technical domains and leaders at all levels. Document incident timelines, impact details, and steps taken for mitigation and resolution, ensuring accuracy, completeness, and timeliness. 3+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience. FIRM is responsible for orchestrating the company's response to fraud attacks, driving effective mitigation strategies, and conducting thorough data analysis to determine the scope of fraud events and support potential disclosure requirements. This role offers the opportunity to collaborate across global teams, including product engineering, fraud prevention, cybersecurity, legal, and communications, as well as Business Risk Control leads and second line partners. Minimum of 5+ years or equivalent experience in fraud, fraud controls, or fraud oversight domains and/or managing fraud investigations/incidents, as well as experience driving cross-functional initiatives. Excellent oral and written communication skills, with the ability to communicate effectively across organizational levels and fields. Demonstrated ability to remain calm and positive under pressure, multitask, problem-solve, and think creatively. Strong collaboration and interpersonal skills, with proven success influencing priorities and driving accountability in diverse team environments. Expertise in project management to track progress and manage dependencies, strong organizational and presentation skills. Results-oriented with a deep understanding of risk management and decision impacts on business and customers.

Responsibilities

Lead sensitive and high-risk investigations related to fraud incidents while maintaining incident records and delivering effective communications. Analyze complex fraud events to identify patterns and trends, and drive investigations to timely conclusions.