Fraud Investigation Supervisor - Strategic Data Solutions at Apple

Yokohama, , Japan -

Full Time

Start Date

Immediate

Expiry Date

25 Feb, 26

Salary

0.0

Posted On

27 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Critical Thinking, Self-Motivation, Japanese Proficiency, English Proficiency, Written Communication, Verbal Communication, Management Experience, Leadership Experience, Customer Service, Fraud Prevention, Analytical Skills, Problem-Solving Skills, Decision-Making, Interpersonal Skills, Flexibility, Inclusive Leadership

Industry

Computers and Electronics Manufacturing

Description

At Apple, we believe that hard work, a fun environment, creativity and innovation fuel the ultimate customer experience. We believe each customer interaction is an opportunity to delight, engage, and inspire. By focusing on the smallest of details, we can make a big impact with our customers. Building this environment starts with you! Inclusion is a shared responsibility and we hold ourselves and one another accountable for fostering a culture where everyone feels seen, heard and inspired to do their best work. DESCRIPTION Apple's Strategic Data Solutions (SDS) is seeking a Fraud Investigation Supervisor. In this role, you will be responsible for providing daily supervision, developing the fraud investigation team’s talent, and leading the daily execution of the business. We contribute to the customer experience by preventing and minimizing customer contacts and working to resolve any fraud prevention issues in a timely manner. This role is located at the Apple corporate campus in Yokohama, Japan. The SDS Fraud Investigation Supervisor is responsible for managing and promoting the development of Fraud Investigators. You are a customer focused person who is self-motivated, friendly and has a passion to prevent fraud in an efficient and effective manner. MINIMUM QUALIFICATIONS Critical thinking and self-motivation are an absolute must Excellent Japanese and English proficiency. Strong written and verbal communications 2+ years management experience, leading a team of 15+ direct reports Proven leadership experience in a Retail Customer Service or Contact Center environment Passion for developing direct reports Bachelor's degree or equivalent experience plus 1–3 years experience in a customer service and support environment PREFERRED QUALIFICATIONS Knowledge of the Retail Customer Care and customer support model Fraud prevention and/or banking experience Strong analysis and problem-solving skills Strong decision-making capabilities and sound judgment Strong work ethic with a high degree of flexibility Excellent interpersonal skills Ability to work in a fast-paced, challenging environment Flexibility to work rotation including weekends and public holidays during peak period Role models inclusive leadership behaviors and embraces their responsibility to build, develop and retain diverse teams Makes space to listen, learn, and amplify diverse perspectives and experiences Confronts barriers to greater inclusion with tenacity, care and commitment Experience in people management with strong leadership background preferred

Responsibilities

The Fraud Investigation Supervisor will provide daily supervision and develop the fraud investigation team’s talent while leading the execution of business operations. This role focuses on preventing and minimizing customer contacts and resolving fraud prevention issues efficiently.