Fraud Investigator - Associate at Morgan Stanley

Glasgow, Scotland, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

26 Feb, 26

Salary

0.0

Posted On

28 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fraud Investigation, Analytical Skills, Critical Thinking, Decision Making, Time Management, Organizational Skills, Client Outreach, Payment Fraud, Research Skills, Communication Skills, Team Collaboration, BSA/AML Knowledge, Documentation Skills, Fraud Recovery, Financial Crime Experience, Excel Proficiency, Client Service Experience

Industry

Financial Services

Description

Investigations and resolution of external fraud reported claims. Ensuring timeliness with reporting standards and regulatory requirements Efficiently manage caseload conducting timely outreach to clients and conducting interviews to understand the fact pattern where necessary Proactively identify recovery efforts from reported fraud transactions to recuperate losses Collaborates with Fraud Strategy on re-occurring fraud themes and assist on proposed decisions and action to be taken as a result of any fraud investigation Ability to describe basic fraud and case resolution decisions in clear and understandable language to internal clients Demonstrate ability to build and maintain strong working relationships with internal and external clients and act as a liaison in a professional manner with internal business units Prepare and document review findings in a concise, understandable manner for written communication to the appropriate parties Adheres to departmental and corporate policies to ensure guidelines are followed and executed in accordance with management's expectations. 4+ year Experience in a financial crime and fraud role. Superior analytical, critical thinking and decision-making skills utilizing data extraction Understanding of payment fraud, fraud schemes, common scams, and conducting payment fraud investigations. Superior time management and organizational skills to balance investigative efforts with client outreach and timely follow up to gather details The ability to research and respond to various methods of Debit card related fraud Preform research regarding fraudulent authorizations and take actionable steps to recovery fraudulent transactions and mitigate reputational and financial risk. Ensure proper case documentation and reporting Knowledge of BSA/AML requirements, suspicious activity reports, and other applicable regulations Excellent written and verbal communication skills Detail oriented with the ability and desire to work in a team environment Desired Skills: Previous financial crime working experience Understanding of financial services industry products and processes Understanding of fraud and security issues within the banking and finance industry Previous experience working within a client service/hospitality based role The candidate must also be proficient working with Excel, Access, Business and PowerPoint Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser. If this role is deemed a Certified role and may require the role holder to hold mandatory regulatory qualifications or the minimum qualifications to meet internal company benchmarks. Flexible work statement Interested in flexible working opportunities? Speak to our recruitment team to find out more. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents. Internal Applicants Internal mobility can be a way to grow your career and realize your professional potential. Typically, you must be in your position for at least 18 months and performing satisfactorily before applying for another job at the Firm. Internal applicants can find out more regarding career navigation, mobility guidelines and policy on our employee portal by clicking here.

Responsibilities

The Fraud Investigator - Associate will conduct investigations and resolve external fraud claims while ensuring compliance with reporting standards and regulatory requirements. The role involves managing a caseload, conducting client outreach, and collaborating with Fraud Strategy to identify and address recurring fraud themes.