Fraud Investigator - Customer Protection at Robinhood

Chicago, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Feb, 26

Salary

33.0

Posted On

06 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fraud Investigations, Critical Thinking, Pattern Detection, Analytical Skills, Attention to Detail, Interpersonal Skills, Customer Service, Mentoring, Problem Solving, Communication

Industry

Financial Services

Description

Join us in building the future of finance. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. The Fraud Investigator (Customer Protection Team) is responsible for reviewing fraud alerts, determining fraud or no fraud utilizing tools and investigative skills, and helping identify emerging fraud trends through data analysis. This role is based in our Denver, CO, Chicago, IL or Westlake, TX office(s), with in-person attendance expected at least 3 days per week. At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams. What you’ll do Conduct in-depth investigations on accounts flagged for fraud, across a range of payment vehicles including cryptocurrency and wire transfers Handling inbound phone calls from users with fraud restrictions and taking those fraud cases to the finish line by applying investigative techniques according to the internal procedures and policies Using critical thinking and pattern detection to discover proactive ways to identify emerging fraud Documenting the rationale and determination for each alert and referring to other teams where necessary What you bring 2+ years experience in fraud investigations including in-depth knowledge of various fraud activities such as Account Takeovers, Identity Theft and Money Movement Fraud, among others; or, equivalent experience adjacent to fraud investigations. Proactively identify problems and come up with solutions (ability to think outside-the-box) Ability to operate in a fast paced environment Good written and verbal communication, analytical skills, and strong attention to detail Strong interpersonal skills, experience working with cross-functional teams such as product, engineering, legal, compliance, vendor partners, or financial crimes Passionate about mentoring and working with junior fraud investigators and agents to help guide and explore career Ability to work closely with customers to address concerns related to fraud while maintaining a high level of customer service Availability to work between 12:00 PM ET - 9:00 PM ET, Monday through Friday, with flexibility for additional hours as needed What we offer Challenging, high-impact work to grow your career. Performance-driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching. Best-in-class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents. Lifestyle wallet — a highly flexible benefits spending account for wellness, learning, and more. Employer-paid life & disability insurance, fertility benefits, and mental health benefits. Time off to recharge including company holidays, paid time off, sick time, parental leave, and more! Exceptional office experience with catered meals, events, and comfortable workspaces. In addition to the base pay range listed below, this role is also eligible for bonus opportunities + equity + benefits. Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected base pay range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. For other locations not listed, compensation can be discussed with your recruiter during the interview process. Base Pay Range: Zone 1 (Menlo Park, CA; New York, NY; Bellevue, WA; Washington, DC) $31—$37 USD Zone 2 (Denver, CO; Westlake, TX; Chicago, IL) $28—$33 USD Zone 3 (Lake Mary, FL; Clearwater, FL; Gainesville, FL) $27—$32 USD Click here to learn more about our Total Rewards, which vary by region and entity. If our mission energizes you and you’re ready to build the future of finance, we look forward to seeing your application. Robinhood provides equal opportunity for all applicants, offers reasonable accommodations upon request, and complies with applicable equal employment and privacy laws. Inclusion is built into how we hire and work—welcoming different backgrounds, perspectives, and experiences so everyone can do their best. Please review the Privacy Policy for your country of application.

Responsibilities

The Fraud Investigator is responsible for reviewing fraud alerts and determining fraud or no fraud using investigative skills. This role also involves identifying emerging fraud trends through data analysis.