Fraud Investigator - Lending at SoFi

Jacksonville, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

26 Jan, 26

Salary

0.0

Posted On

28 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fraud Investigation, Lending Products, Communication Skills, Time Management, Organizational Skills, Negotiation Skills, Critical Thinking, Problem Solving, Google Workspace, Bank Operations, Regulatory Compliance, Identity Verification, Relationship Building, Research Skills, Attention to Detail, Accountability, Collaboration

Industry

Financial Services

Description

Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The Role: We are seeking a talented and self-motivated Fraud Investigator to join our Fraud Operations team. Our candidate will be responsible for all aspects of fraud investigations as it relates to lending and associated products. What You’ll Do: Conduct thorough investigations to confirm fraud determinations and file required reports (UARs) as appropriate Review referred potential Account Takeover cases, actioning accounts appropriately Review member identity and income documents Research and gather information, contacting third parties such as employers and financial institutions to clarify applicant statements as necessary Exercise exceptional communication skills to optimize each contact with customers, partners, and external vendors/banks Build and maintain thriving relationships between partners and vendors, cultivating a culture of collaboration, transparency, and mutual success Respond promptly, ensuring compliance with regulations with respect to timeframes Protect the institution from fraud-related losses Ensure compliance with departmental standards and processes Identify fraud trends, make recommendations for new strategies to prevent additional losses, and assume responsibility for special projects as assigned by Management Provides internal support to less complex fraud-related work avenues to enhance production and accommodate work volumes toward enhanced customer satisfaction Fosters a culture of accountability, collaboration, speed, innovation, excellence, and a fun work environment while continuously elevating the quality and caliber of our fiscal controls What You’ll Need: 1-2+ years of relevant lending fraud review experience is required Knowledge of multiple pre and post-fund lending work processes: UTVI approvals, SLA follow ups, Waivers, Fraud Packet, Write - offs, Agency and Regulator Complaints and requests from business partners Knowledge of multiple lending products is preferred: Personal Loan, Student Loan Refi, In-School Loan, Personal Line of Credit, Mortgage and Credit Card Experience reviewing identity and income documentation Must be able to establish peer relationships and communicate effectively with cross-functional and external partners Strong, detailed focused writing skills Excellent time management, organizational and negotiation skills Ability to quickly adjust to a fast-paced environment Proficiency in Google Workspace: Google Sheets, Docs, Slides etc. Understanding of bank operations, industry trends & best practices, and federal and state banking regulations Strong knowledge of Standard Operational Procedures and process-oriented approach Excellent critical thinking and problem-solving skills to make independent sound judgemental decisions that are well supported by research Accepts responsibility, ownership, and accountability for work results Finds a high-volume, dynamic, and team-focused environment engaging Compensation and Benefits The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location. To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page! SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law. The Company hires the best qualified candidate for the job, without regard to protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. New York applicants: Notice of Employee Rights SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com. Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time. Internal Employees If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles.

Responsibilities

Conduct thorough investigations to confirm fraud determinations and file required reports. Protect the institution from fraud-related losses while ensuring compliance with regulations and departmental standards.