DESCRIPTION

Position at SoFi

WHO WE ARE:

Shape a brighter financial future with us.
Together with our members, we’re changing the way people think about and interact with personal finance.
We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world.
Job Description

THE ROLE:

SoFi is seeking a talented and self-motivated Fraud Investigator to join our Fraud Special Operations team. Our candidate will be responsible for all aspects of fraud investigations as it relates to our Money/CC/Investment/PL. Key responsibilities include conducting in-depth research and completing complex fraud investigations, liaising with federal/state/local law enforcement, identifying recovery opportunities, responding to subpoena requests, and completing special projects as requested by management.

WHAT YOU’LL DO:

• Conducts thorough investigations and inquiries on identified and suspicious accounts within the specified systems
• Prepares cases for criminal prosecution and presents evidence to appropriate law enforcement agencies for prosecution
• Prepares Suspicious Activity Reports (SAR) in compliance with established regulatory guidelines and time frames
• Serves as a liaison with law enforcement agencies and other institutions to ensure SoFi is informed of all relevant potential risks
• Serves as needed to provide testimony in criminal and civil proceedings to the grand jury and/or trial court, as well as files necessary regulatory reports
• Investigate and gather information on suspected fraud cases, including contacting financial institutions and/or clarifying customer statements as necessary
• Identify fraud trends, make recommendations for new strategies to prevent additional losses, and assume responsibility for special projects as assigned by Management
• Analyzes and reviews potentially fraudulent activity to ensure minimal loss to the organization. Coordinates cross-functional communication to resolve fraud situations and provides recommendations to resolve fraud and protect our members
• Conduct periodic internal account/customer reviews to identify potentially fraudulent activity
• Compile information from multiple channels and determine which accounts need to be restricted and or liquidated/closed
• Respond promptly and exercise exceptional communication skills to optimize each contact with customers, partners, and external vendors/banks
• Assists with creating and implementing policies and procedures across all teams
• Provides internal support to other business units on fraud-related issues
• Builds and maintains thriving relationships between partners and vendors, cultivating a culture of collaboration, transparency, and mutual success
• Fosters a culture of accountability, collaboration, speed, innovation, excellence, and a fun work environment while continuously elevating the quality and caliber of our fiscal controls
• Works effectively across the organization to maximize company resources