Fraud Investigator

at  US Bank National Association

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

JOB DESCRIPTION

As a member of the Enterprise Financial Crimes Compliance Investigations division, you will be part of the bank’s second line of defense to prevent individuals and businesses from using U.S. Bank products and services for illegal purposes. As an Investigator, you will conduct enterprise-wide investigations identifying unusual activity and preparing Suspicious Activity Reports (SARs) to be filed with Financial Crimes Enforcement Network (FinCEN) as well as writing and preparing cases that result in No SARs. An Investigator should have a basic understanding of Fraud laws and regulations, the financial services industry, and regulatory trends that impact their assigned line of business. During the investigation, you may identify gaps and help drive solutions that minimize losses resulting from inadequate internal processes, systems, or human errors. You will assist in identifying and/or escalating risks, as appropriate.

BASIC QUALIFICATIONS

• Bachelor’s degree, or equivalent work experience
• Typically 2+ years of applicable experience

PREFERRED SKILLS/EXPERIENCE

• Effective oral and written communication skills
• Strong proficiency in Excel
• Strong analytical skills
• Strong problem-solving skills
• Ability to adapt to a changing environment and handle multiple priorities
• Strong attention to detail
• Knowledge of Microsoft Office applications, along with general proficiency in adapting to new software applications
• Knowledge of Actimize case management system
• Knowledge of retail banking, lending and bank operations processes
• The role offers a hybrid/flexible schedule, which means there’s an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.

RESPONSIBILITIES

You’ll contribute to the bank’s overall strategy and risk profile by:

• Conducting comprehensive case investigations which includes analyzing transaction information, reviewing customer data, researching open source and media checks, and recommending a SAR or no SAR to be filed
• Working cooperatively with internal departments to obtain and analyze necessary information related to the investigation
• Preparing quality investigative documentation which includes clearly articulating written detailed case notes, and providing attachments of internal and external research
• Preparing the SAR form when a case investigation results in a SAR recommendation
• Recommending customer relationship closures, case escalations or case referrals as appropriate
• Ensuring case production and quality goals are met
• Completing other duties as assigned

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That’s why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by la