ABOUT THE COMPANY

We are an HR Company, supporting our fast-growing partners in digital banking and financial services. With a strong focus on customer experience, innovation, and security, we are committed to maintaining the trust of our users through robust fraud prevention and detection frameworks.

REQUIRED QUALIFICATIONS & EXPERIENCE

• 3–5 years of experience in fraud management, risk management, or a related field, ideally in a digital banking or fintech environment.
• Demonstrated leadership experience managing fraud teams or projects.
• Solid understanding of digital payment systems, online banking platforms, and relevant fraud typologies (e.g., account takeover, APP fraud, card fraud).
• Familiarity with fraud monitoring tools (e.g., Actimize, Feedzai, SAS, ThreatMetrix) and fraud case management systems.
• Strong analytical, decision-making, and problem-solving skills.
• Experience working with cross-functional teams in a fast-paced, tech-driven environment.
• Excellent communication skills, both written and verbal.

ROLE OVERVIEW

As a Fraud Manager, you will lead a team responsible for identifying, investigating, and mitigating fraud risks across our digital banking products and services. You will play a key role in shaping fraud strategy, implementing proactive controls, and enhancing our fraud monitoring capabilities.

KEY RESPONSIBILITIES

• Lead the fraud detection and prevention team, ensuring effective monitoring and investigation of suspicious activities.
• Develop and implement fraud risk management strategies and policies aligned with regulatory requirements and industry best practices.
• Utilize data analytics, rules engines, and machine learning models to detect unusual patterns and prevent fraudulent transactions.
• Collaborate with Product, Engineering, Customer Service, Compliance, and Legal teams to enhance fraud controls across customer journeys.
• Manage fraud case investigations, reporting, and escalations, ensuring timely resolution and customer impact mitigation.
• Monitor KPIs and generate regular fraud performance reports for senior stakeholders.
• Maintain up-to-date knowledge of fraud trends, tools, and threats in the digital banking space.
• Support the training and development of junior fraud analysts and investigators.
• Liaise with law enforcement, regulators, and external fraud networks when necessary.