JOB DESCRIPTION

Your work as a Fraud Officer will involve different aspects subject to changing business priorities, therefore we need people who are very adaptable and flexible.

The job may include a range of duties, with the following provided as examples:

• Conduct robust and challenging interviews by telephone or in person in accordance with all legal and policy requirements, pursuing all reasonable lines of enquiry. Ensuring declarations and changes have been reported at the right time and taking appropriate corrective action if errors are found.
• Ensure quality standards are maintained through adherence to all DWP policy and procedures, and CFCD operational instructions.
• Work collaboratively, effectively and flexibly within a team and contribute towards team expectations.
• Promote fraud awareness within DWP and to wider external business partners.
• Gather, verify, and assess all available information to submit to the appropriate Decision Maker to enable accurate benefit reassessment and overpayment calculation.
• Maintain accurate records and retain relevant evidence, redacting and annotating sensitive material when appropriate.
• Liaise with other departments/organisations such as within the framework of any existing partnership agreements.
• Prioritise workload in line with conflicting and changing priorities.

LEARNING REQUIREMENTS

The DWP is committed to investing in people and ensuring their teams are a professional workforce. It is a requirement of counter fraud post holders within DWP to attain, and retain, membership of the Government Counter Fraud Profession (GCFP) at Practitioner level. This means if you are successful in applying for this role you will need to undertake an annual self-assessment to evidence your knowledge, skills, and experience within your role to attain and retain practitioner level membership. We provide post holders with a learning routeway to support them in achieving as well as any workplace adjustments they may require. Failure to attain membership of the GCFP at practitioner level may result in DWP seeking an alternative role for you.

STAGE 2 – CASEWORK SKILLS TEST

After submission of the first stage of your application you will be invited to complete a Civil Service Casework Skills Test. If you successfully pass the test, you will be invited to complete the final stage of the application.
Please complete the online tests as soon as possible (within 24-48 hours is recommended), the closing date for the tests is 23:55pm on 04th February 2025. If you fail to complete the online test before the deadline your application will be withdrawn. Guidance for the test will be available when you are invited to take the test. The tests are administered online and accessed via the CS Jobs website.

STAGE 3 – WRITTEN APPLICATION AND SIFT

Those candidates who pass the Casework Skills Test will be invited to complete a personal statement detailing the relevant skills and experience you can bring to the role. In no more than 750 words, please carefully consider the questions below. You should address these questions when constructing your personal statement.

• Explain how you have conducted a robust and challenging interview or conversation either via telephone or face to face and achieved an outcome?
• Describe when you analysed a range of information sources to make a difficult decision?
• Can you detail when you have had to prioritise your workload in line with conflicting and changing priorities?

Please consider both the job description and person specification details above when providing your evidence.
Your personal statement needs to set out evidence of how your experience meets the requirements set out above. Your layout is entirely your preference; you may choose narrative, bullets, etc. One narrative example may cover the requirements needed. You don’t have to explain the whole process, just what you have done and the skills and experience you have used. Share with us what makes you suited to this role and why. What you can do, the skills you have that are transferable and the life experience or passion you have that are linked to this role.
If you do not have work-based examples then please give examples from school/college, clubs, volunteering or other activities you have been involved in.
To Note- Depending on the volume of applications, we may choose to progress all candidates who meet the required score at the test stage, straight to interview without conducting a sift. For this reason, the timeline post-test is subject to change depending on the approach we take.

NATIONALITY REQUIREMENTS

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

The job may include a range of duties, with the following provided as examples:

• Conduct robust and challenging interviews by telephone or in person in accordance with all legal and policy requirements, pursuing all reasonable lines of enquiry. Ensuring declarations and changes have been reported at the right time and taking appropriate corrective action if errors are found.
• Ensure quality standards are maintained through adherence to all DWP policy and procedures, and CFCD operational instructions.
• Work collaboratively, effectively and flexibly within a team and contribute towards team expectations.
• Promote fraud awareness within DWP and to wider external business partners.
• Gather, verify, and assess all available information to submit to the appropriate Decision Maker to enable accurate benefit reassessment and overpayment calculation.
• Maintain accurate records and retain relevant evidence, redacting and annotating sensitive material when appropriate.
• Liaise with other departments/organisations such as within the framework of any existing partnership agreements.
• Prioritise workload in line with conflicting and changing priorities

We will be holding two webinar events to let you know more about these roles. These will take place on the following dates:

• Thursday 23.1.25 12:00 – 13:00 (Northwest and Central)Fraud Officer - North West/Central Webinar Event - 23.01.2025
• Tuesday 28 January 2025 16.00-17.00 (Central only) Fraud Officer - Central Webinar Event - 28.01.202

Those candidates who pass the Casework Skills Test will be invited to complete a personal statement detailing the relevant skills and experience you can bring to the role. In no more than 750 words, please carefully consider the questions below. You should address these questions when constructing your personal statement.

• Explain how you have conducted a robust and challenging interview or conversation either via telephone or face to face and achieved an outcome?
• Describe when you analysed a range of information sources to make a difficult decision?
• Can you detail when you have had to prioritise your workload in line with conflicting and changing priorities