Fraud Operations Analyst

at  US Bank National Association

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.
As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

OUR REQUIREMENTS

• Excellent English (C1),
• Relevant work experience,
• Ability to interpret technical and administrative instructions,
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications,
• Well-developed ability to identify and interpret data and resolve exceptions,
• Ability to resolve complex problems with minimal guidance,
• Openness to work in shift pattern from Monday to Friday,
• Please apply with a CV in English.

YOUR RESPONSIBILITIES

• Monitor account activity to identify fraudulent financial transactions and violations,
• Secure accounts to prevent losses,
• Work with internal departments to validate that charges are authorized,
• Work with Merchants to resolve customer service issues or fraudulent activity,
• Maintain Merchant processing statistics and records.