Fraud Operations Associate at Morgan Stanley

Alpharetta, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Apr, 26

Salary

0.0

Posted On

10 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fraud Investigation, Data Analysis, Analytical Skills, Attention to Detail, Client Engagement, Compliance, Cybersecurity, Payment Fraud, Crypto Payments, Risk Assessment, Team Collaboration, Problem Solving, Communication, Training, Process Improvement, Regulatory Compliance

Industry

Financial Services

Description

In the Technology division, we leverage innovation to build the connections and capabilities that power our Firm, enabling our clients and colleagues to redefine markets and shape the future of our communities. This is a Cybersecurity Ops II position at Associate level, which is part of the job family responsible for monitoring, detecting, and responding to security incidents to ensure the organization's systems and data are protected from actual and potential threats or breaches. Since 1935, Morgan Stanley is known as a global leader in financial services, always evolving and innovating to better serve our clients and our communities in more than 40 countries around the world. Fraud Operations, under the Cyber Data Risk & Resilience Division, plays a key role in supporting the Firm, delivers industry leading operational solutions by aligning the right functions, people, processes, and tools to ensure the Firm is protected against internal and external fraud risk. The Fraud Alerts team within Fraud Operations acts as the Firm-s first line of defenses for monitoring suspicious transactions for the Wealth Management & E*Trade business which includes Crypto. One of our key functions is ensuring immediate investigation of fraud alerts on high-risk transactions such as funds transfers. The team also serves as the Firm's subject matter experts for payment fraud related matters and provides training and education to the payment community globally as well as supports payment teams through payment expertise and guidance on Firm expectations on appropriate execution of wire transfers. What you'll do in the role: • Monitoring and investigating of real time fraud alerts for WM E*Trade and ISG business. • Responding to fraud incident by invoking the appropriate playbook • Performing ongoing assessment and enhancement on the effectiveness of the fraud alerts. • Monitor and investigate real-time crypto account activity to detect and prevent fraud, abuse, and unauthorized access. • Support new product launches involving crypto payments, wallets, and blockchain integrations, ensuring fraud events are reviewed and resolved within SLA timelines. • Collaborate with internal stakeholders (e.g., compliance, legal, cybersecurity) to remediate confirmed fraud events. • Engage directly with clients to verify flagged crypto transactions and resolve unauthorized activity. • Maintain awareness of emerging crypto fraud schemes, including phishing, wallet hijacking, and smart contract exploits. • Identify and escalate new fraud scenarios and process gaps to management. • Crosstrain across operational support functions to ensure coverage and continuity. • Adhere to departmental and corporate policies, ensuring compliance with crypto-specific regulatory guidelines. • Drafting and Maintaining procedures • Attending regular Governance meetings and reporting to Senior Management What you'll bring to the role: • Experience in fraud or break investigations. • General knowledge on different fraud type and characteristic • Data analytic skill is a plus. • Ability to work under pressure in handling time critical payment investigations, managing conflict and challenge payment teams processes and controls • Confident, well-rounded, methodical person with strong analytical skills • Self-motivated, pro-active and have the ability to work consistently and efficiently to achieve goals, either as an individual or as part of a team • Attention to detail and accuracy is essential • Task orientated and inquisitive in nature • Excellent spoken and written English required We have a track record of innovation and passion for unlocking new opportunities, we help our clients raise, manage and allocate capital. We do this by offering a wide range of investment banking, securities, wealth management and asset management services. All that we do at Morgan Stanley is driven by our five core values: do the right thing, put clients first, lead with exceptional ideas, commit to diversity and inclusion, and give back. These aren’t just beliefs, they guide the decisions we make every day, ensuring we do what's best for our clients, communities and more than 80,000 employees around the world. And at the core of our success are the people who drive it - relentless collaborators and creative thinkers who are fueled by diverse thinking and experiences. Wherever you are in our 1,200 global offices, you’ll have the opportunity to work alongside the best and the brightest in an environment where you are empowered to achieve your full potential. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. At Morgan Stanley Alpharetta, we support the Firm’s global business and functions from Wealth Management and Institutional Securities to Technology and Operations, Finance and Human Resources. With the 2020 acquisition of E-TRADE, Morgan Stanley Alpharetta grew significantly and has grown its role in our Wealth Management business helping deliver a premiere experience for the digitally inclined investor and trader. Learn more about our work and culture in Morgan Stanley Alpharetta. Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet). WHAT YOU CAN EXPECT FROM MORGAN STANLEY: We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser. Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).

Responsibilities

The Fraud Operations Associate will monitor and investigate real-time fraud alerts, respond to fraud incidents, and collaborate with internal stakeholders to remediate confirmed fraud events. The role also involves maintaining awareness of emerging fraud schemes and ensuring compliance with regulatory guidelines.