The Fraud Ops Group Manager is a senior management level position in Citi Retail Services (CRS) responsible for accomplishing results through the management of a team or department to drive fraud management policies, processes and procedures to minimize the impact of fraud in coordination with the Operations - Services team. The overall objective of this role is to manage fraud losses by ensuring analysts make appropriate decisions using risk/reward balance methodology.

QUALIFICATIONS:

• 10+ years of experience in a related role
• Senior to advanced level experience in a similar position
• Robust understanding of the industry
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated ability to remain unbiased in a diverse working environment

EDUCATION:

• Bachelor’s degree/University degree or equivalent experience
• Master’s degree preferred
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MOST RELEVANT SKILLS

Please see the requirements listed above.
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OTHER RELEVANT SKILLS

For complementary skills, please see above and/or contact the recruiter.
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• Collaborate with senior leaders on the development of fraud management policies, processes, procedures, tactics, and strategies for Retails Services
• Manage fraud losses and partner with Analytics team to ensure appropriate decisions, rules, and managing the execution of operational objectives and goals for Citi Retail Services
• Accountable for driving complex and variable key initiatives from concept to implementation, ensuring alignment to business goals
• Oversight of all Partner relationships for Fraud; responsible for the management, evaluation and recommendations of vendor and partner relationships that drive strategic growth across the organization
• Manage multiple teams or a functional area and a component of the fraud loss portfolio
• Contribute to the development of fraud management policies, processes, procedures, tactics and strategies for portfolios under oversight
• Manage fraud losses and ensure analysts make appropriate decisions, managing the execution of operational objectives and goals
• Recommend, direct and approve fraud decisions on domestic and international corporate relationships using detailed financial, industry ratios
• Redirect and participate in identifying resource needs to meet strategic objectives and initiatives, and assist in executing change initiatives
• Develop, manage and execute merchant fraud and collusion detection strategies, and identify process improvements to support the area
• Develops the information infrastructure to support improvement strategies across all portfolios
• Evaluate subordinates’ performance and make recommendations for pay increases, hiring, terminations and other personnel actions
• Ensure essential procedures are followed and contribute to defining standards
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards