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Fraud Operations Senior Manager at Citi

San Antonio, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Mar, 26

Salary

0.0

Posted On

03 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Bank Fraud, Banking, Coaching, Customer Experience, Escalation Management, Fraud Analysis, Gap Analysis, Mentorship, Operations Management, Process Improvements, Professional Development, Regulatory Compliance, Risk Management

Industry

Financial Services

Description

Manage one or more teams and a component of the fraud loss portfolio Manage fraud losses and ensure the team supports the portfolio, and make decisions using a risk/reward and customer centric balance Monitor execution of operational objectives, authorization detection strategies and goals for the fraud area, and help mitigate fraud losses Evaluate subordinates' performance and make recommendations for pay increases, hiring, terminations and other personnel actions Provide evaluative judgment based on information analysis in complicated and unique situations Direct area supported and oversee the delivery of end results and budget management, and conduct resource planning activities Ensure essential procedures are followed and contribute to defining standards, and participate in change management initiatives 6-10 years of experience in a related role Basic knowledge of the industry required Proven success in a similar position Demonstrated ability to persuade and influence others Consistently demonstrates clear and concise written and verbal communication Demonstrated ability to remain unbiased in a diverse working environment Bachelor's degree/University degree or equivalent experience Master's degree preferred ------------------------------------------------------ Bank Fraud, Banking, Coaching, Customer Experience (CX), Escalation Management, Fraud Analysis, Gap Analysis, Mentorship, Operations Management, Process Improvements, Professional Development, Regulatory Compliance, Risk Management. ------------------------------------------------------ Anticipated Posting Close Date: Dec 09, 2025 ------------------------------------------------------

Responsibilities

Manage one or more teams and a component of the fraud loss portfolio while ensuring the team supports the portfolio. Monitor operational objectives and authorization detection strategies to help mitigate fraud losses.