Fraud Operations Specialist at Maine State Credit Union

Farmingdale, Maine, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Mar, 26

Salary

0.0

Posted On

19 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fraud Investigation, Account Research, Data Analysis, Interpersonal Skills, Attention to Detail, Credit Union Systems Knowledge, Team Collaboration, Customer Service, Documentation, Problem Solving, Training, Industry Trends Awareness, Verafin Experience, Professional Appearance, Work Ethic, Reliable Attendance

Industry

Financial Services

Description

Job Details Job Location: Farmingdale, ME 04344 The Fraud Specialist is responsible for conducting account research for potential fraud, determining accountability and notification process. You will be utilizing multiple systems and tools to gather relevant data to create detailed summaries of events and articulate findings. Identify and highlight potential fraud to appropriate departments, following within the Credit Union procedures. Delivers excellent service to members and other departments, while assisting with requests, questions, and concerns regarding deposit and loan accounts. Reviews accuracy and completeness of account documents; generates and reviews information and resolves exceptions. *PLEASE NOTE: THIS IS AN ON-SITE, IN-PERSON POSITION. CANDIDATE MUST RESIDE IN STATE OF MAINE, POSSIBLE HYBRID OPPORTUNITY ONCE FULLY TRAINED* Qualifications The successful applicant will be a highly motivated, team oriented, positive thinker with a desire to provide exceptional service in a fast-paced environment. You should have three to five years of similar or related experience. Working knowledge of Credit Union systems and platforms is beneficial for this position. Some of the responsibilities of this position are as follows: Monitor and analyze transaction data, member accounts, and other relevant information to identify and investigate unusual or suspicious behavior. Conduct in-depth investigations into suspected fraud, gather evidence and document your findings. Work with and train various departments on fraud related activities. Stay up to date on industry trends, emerging threats, and best practices for fraud prevention. Use data and detection tools to identify patterns and trends. Verafin experience a plus but not necessary Required for success in this position: strong interpersonal skills, professional appearance, solid work ethic, reliable attendance and an ability to be detail oriented. The position requires a two-year college degree or specialized training to acquire the job specific skills. Benefits of Employment with Maine State Credit Union: In addition to our world-class culture, a fun and supportive work environment and opportunities to learn and grow, our employees appreciate the work-life harmony they are able to achieve as part of our team. We are also proud of the benefits we offer: Employer-subsidized medical insurance plans, includes one plan with employer paid premiums of 97% HSA – generous employer contribution Employer funded HRA Employer-subsidized Dental and Vision Insurance 100% employer paid - Life, Short-Term Disability and Long-Term Disability Insurance Accident Insurance Competitive wages, and annual evaluations with compensation adjustments Generous 401(k) employer match, plus annual discretionary contribution Generous PTO with immediate PTO accruals + 8 hrs of birthday PTO & 12 paid holidays Paid Parental Leave Education reimbursement - up to $5,000 annually for undergraduate Opportunities to volunteer in our local communities 100% Employer Paid EAP which includes 6 free mental health sessions Wellness Reimbursement of up to $150 Free coffee, tea, and hot chocolate and an abundance of food

Responsibilities

The Fraud Operations Specialist is responsible for conducting account research for potential fraud and determining the accountability and notification process. This includes monitoring transaction data, conducting investigations, and collaborating with various departments on fraud-related activities.