🛡️ Do you have hands-on experience with fraud monitoring or payment incident handling and want to deepen your impact in a high-growth fintech environment?

🚀 As we expand across Europe and prepare for the US launch, we’re building a new Fraud Operations Team and looking for a Fraud Operations Specialist (m/f/d) to support real-time monitoring, fraud detection, and critical incident response across our card and payment operations.

This is a hybrid role based in BerlinTransaction Monitoring & Alert Handling

• Monitor live card transactions and payment flows, focusing on unusual patterns and automated alerts related to fraud (e.g. brute force, card testing, phishing attempts).
• Validate and triage alerts independently, escalate where needed, and follow internal playbooks.
• Work with fraud and engineering teams to continuously improve alert accuracy and detection logic.

Incident Support & Root Cause Analysis

• Participate in managing fraud- or system-related incidents — investigate, coordinate internal communication, and document the process.
• Contribute to root cause analysis (RCA) and post-incident reviews for continuous improvement.

Data-Driven Insights

• Use SQL and basic Python to extract and analyze data related to transaction anomalies, false positives, or recurring issues.
• Support in identifying emerging fraud trends or vulnerabilities in payment flows.

Cross-Team Collaboration

• Work closely with Engineering, Compliance, and Customer Relations teams during live escalations.
• Help refine monitoring dashboards and internal documentation to make processes more robust and scalable.
• Contribute ideas for process automation and fraud model enhancements.

WHAT YOU’LL BRING

• 2–3 years of experience in fintech, payments operations, fraud monitoring, or a related support function.
• Solid understanding of card payment flows, fraud scenarios (e.g., card testing, phishing, credential stuffing), and payment APIs.
• Hands-on experience with SQL and basic use of Python (e.g. data cleanup, automation scripts).
• Familiarity with alerting or monitoring tools and experience with incident response workflows and using ticketing systems.
• Strong attention to detail, ability to work independently under pressure, and comfort handling live production environments.
• Excellent written and verbal communication skills in English.
• Willingness to work on a fixed shift that includes weekend rotations
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