THE ROLE:

We’re looking for a highly organized, ambitious, and detail-oriented Fraud Operations Specialist to join our team. In this role, you’ll be at the heart of managing the daily customer-related operations of our card product, working closely with both the business and strategy teams to optimize how we operate.
This is a fantastic opportunity for someone who is smart, driven, and analytical— someone who loves problem-solving, executing ideas, and juggling multiple priorities in a fast-paced environment.

WHAT YOU’LL BE DOING:

• Entering and updating cardholder information into our database
• Tracking, investigating, and resolving cardholder fraud and dispute claims
• Assisting in the development and implementation of new processes
• Calculating credit refunds and processing account adjustments
• Analyzing and interpreting various reports to support decision-making
• Collaborating with multiple departments to streamline and improve procedures
• Taking on additional tasks and responsibilities as needed