Fraud Operations Specialist

at  Trustly

Trustly is leading the human-centric payments revolution. To us, this means passionately building the most convenient, intelligent and responsible way of paying for things online. Whether it’s for shopping, paying subscriptions, funding trading accounts, booking airfare, playing online games and much more – we’re all about a better way to pay. At our core, we are a tech company with industry-leading tech capabilities. But, it’s the ingenuity of our people that makes us leaders in our field. Thus, our appetite for innovation will never be anything less than fierce. Trustly is steadily growing as it connects thousands of businesses with hundreds of millions of people. And with a strong presence across Europe and the Americas, we are leading the human-centric payment revolution as a truly global team.

ABOUT THE ROLE

The Fraud space is evolving and growing at Trustly. Our Payment Service Operations Function ensures Trustly’s products and processes deliver robust fraud mitigation while preserving a great customer experience and supporting Trustly’s growth.
We are looking for a Fraud Operations Specialist who can process fraud escalations in a timely manner. An inquisitive mindset is required to ascertain fraud typology and the ability to spot when a pattern or concern has arisen. An analyst who wants to help shape our future fraud strategy using the latest approaches to fraud investigations. An individual who can effectively collaborate and communicate with internal and external stakeholders.

WHAT YOU’LL DO

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• Process fraud escalation claims in a timely manner

• Work in a collaborative and cross-functional way to proactively identify, investigate and address fraud concerns
• Collaborate with our Banking Partners and Merchants to gain a full understanding of the fraud concerns present
• Process APP Reimbursement claims, providing a thorough investigation and determining the liability outcome
• Identify opportunities for improvement of the current methods through data- analysis, testing and tracking