Fraud Operations Sr Supervisor at Citi

Pune, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

11 Apr, 26

Salary

0.0

Posted On

11 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Fraud Operations, Leadership, Project Management, Performance Management, Communication, Relationship Management, Microsoft Office, Analytical Skills, Mentorship, Team Development, Innovation, Process Improvement, Recruitment, Coaching, Client Experience, Performance Evaluation

Industry

Financial Services

Description

Generally has responsibility for volume, quality, and timeliness of end results. Work generally affects own team as well as other closely related work teams. Full supervisory responsibility, ensuring motivation and development of team through professional leadership to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations as well as direction of daily tasks and responsibilities. 2-5 years of relevant experience in a Fraud Operations or Leadership role Proficient project and/or performance management skills Effective written and verbal communication Influencing and relationship management skills Proficient with Microsoft Office Bachelor's/University degree or equivalent experience Manages department projects/processes, monitors and analyzes changes in Fraud trends/call volumes, and provides evaluative judgment based on analysis of factual information in variable and unique situations. Applies in-depth disciplinary knowledge of concepts and procedures within own area to resolve issues and minimize Fraud Loss Directly impacts their area through shared responsibility for delivery of end results and contribution to planning and formulation of procedures; influences resource planning. Persuades and influences others through strong communication and diplomacy skills Develop leaders and their skill set and provide growth opportunities through guidance and mentorship in conjunction with succession planning Evaluate team's performance and makes recommendations for staffing, pay increases, promotions, terminations, staffing, etc. Create and execute realistic action steps and timelines for the team with a strict attention to details and performance Drive organizational change through innovation and process improvement, eliminating friction points for team Achieve team performance excellence to ensure high quality and high-volume productivity Recruit, hire and build a team of highly productive candidates through coaching, collaboration, and motivation of staff Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.

Responsibilities

The Fraud Operations Sr Supervisor is responsible for managing the volume, quality, and timeliness of results within the team. This includes overseeing daily tasks, performance evaluations, and driving organizational change through process improvements.