Sign up with

Already have an account? Log in here

Need some help?
Talk to us at +91 7670800001

Fraud Ops Specialist - C04 - Chennai / Pune at Citi

Chennai, tamil nadu, India -

Full Time

Start Date

Immediate

Expiry Date

16 May, 26

Salary

0.0

Posted On

15 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Investigation, Fraud Activity, Client Inquiries, Service Requests, Problem Solving, Task Completion, Performance Targets, Charge Verification, Customer Experience, Verification Procedures, Data Interpretation, Information Organization, Written Communication, Verbal Communication, Unbiased Decision Making

Industry

Financial Services

Description

Perform investigation of potential fraud activity on existing credit card accounts. Respond to inbound client inquiries and assist with specific service-related requests and concerns Provide solutions to client issues through the usage of all available resources under limited supervision Complete assigned tasks in an accurate and timely manner Consistently achieve individual and team performance targets Contact card members to verify charges and recent activity to identify any potential fraud Ensure a positive customer experience while Determine specific verification procedures to be used in processing customer's information 0-3 years relevant experience in Banking domain and card process. The skill requirement is for fresher - Commerce graduates OR with a preference for 1-2 years of experience in the banking domain (card process). Minimum 1 year of customer service experience is preferred Ability to process both inbound and outbound client calls High attention to detail with the ability to interpret data and organize information Consistently demonstrates clear and concise written and verbal communication Demonstrated ability to remain unbiased in a diverse working environment Commerce Graduation. ------------------------------------------------------ For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------

Responsibilities

The specialist will investigate potential fraud on existing credit card accounts and respond to inbound client inquiries, providing solutions to service-related concerns. They must also contact card members to verify charges and recent activity to identify potential fraud.